Client Relationship Banker – Grow Clients’ Financial Lives

Bank of America; Baltimore (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Bank of America is hiring for a client-facing role focused on educating clients about self-service banking and processing transactions. You will build relationships, identify financial needs, and connect clients to suitable solutions while handling cash responsibly.

The position emphasizes exceptional service, adherence to laws, and a flexible schedule including weekends to support in-branch operations and client engagement.

Qualifications

• Strong client focus with ability to build relationships.
• Ability to explain banking products and steps clearly.
• Comfort with learning new technology platforms.
• Willingness to work weekends and extended hours as needed.
• Demonstrates problem solving and critical thinking.
• Experience with cash handling and daily transactions.

Responsibilities

• Educates clients on using self-service resources and conducts transactions.
• Builds relationships to meet financial needs and offers solutions.
• Manages cash responsibilities and drives client experience.
• Adheres to laws, regulations, and internal guidelines.
• Maintains operational excellence and supports risk culture.
• Fields outbound calls and manages appointments.

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Business Acumen

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for a client-facing role focused on educating clients about self-service banking and processing transactions. You will build relationships, identify financial needs, and connect clients to suitable solutions while handling cash responsibly.

The position emphasizes exceptional service, adherence to laws, and a flexible schedule including weekends to support in-branch operations and client engagement.