Client Relationship Banker – Elevate Clients’ Financial Lives

Bank of America Corporation; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking a customer‑focused Associate to engage clients in the lobby, educate on self‑service banking, and accurately process cash transactions. The role emphasizes building relationships, identifying solutions for clients, and delivering a high‑quality client experience.

You will work 40 hours per week on 1st shift in a standard in‑office environment, with weekend/extended hours as needed to serve clients across locations.

Qualifications

• Strong client service mindset and ability to communicate clearly
• Ability to learn and adapt to banking platforms and processes
• Comfortable engaging clients and explaining self‑service options

Responsibilities

• Executes bank risk culture and aims for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to do what is right for clients and the bank
• Grows knowledge by partnering with experts in lending, investments and small business
• Manages center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a customer‑focused Associate to engage clients in the lobby, educate on self‑service banking, and accurately process cash transactions. The role emphasizes building relationships, identifying solutions for clients, and delivering a high‑quality client experience.

You will work 40 hours per week on 1st shift in a standard in‑office environment, with weekend/extended hours as needed to serve clients across locations.