Relationship Banker: Elevate Clients' Financial Lives

Bank of America Corporation; Lutherville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America Corporation in the United States is seeking a frontline customer associate to educate clients in lobby transactions, guide use of self-service options, and process cash transactions accurately. You will build relationships, assess client needs, and connect clients with banking solutions while adhering to regulatory requirements.

The role emphasizes strong communication, problem-solving, and a high service standard, with weekend or extended hours as needed and 40-hour work weeks

Qualifications

• Must be able to work weekends and/or extended hours.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation in the United States is seeking a frontline customer associate to educate clients in lobby transactions, guide use of self-service options, and process cash transactions accurately. You will build relationships, assess client needs, and connect clients with banking solutions while adhering to regulatory requirements.

The role emphasizes strong communication, problem-solving, and a high service standard, with weekend or extended hours as needed and 40-hour work weeks