Client Relationship Banker & Digital Solutions Advisor

Hancock Whitney; Denham Springs (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Hancock Whitney is seeking an energetic Financial Center Associate to build client relationships, advise on banking products, and educate customers about digital solutions. The role focuses on servicing daily transactions, risk-conscious lobby management, and referrals to specialists.

The position requires a high school diploma or GED, 1+ year in sales or client service, and NMLS registration. Travel and weekend hours may be needed as part of standard banking center operations.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred.
• Will also consider a Bachelor's degree plus cash handling and customer service experience in retail/financial services.
• Demonstrated ability to build and expand client relationships.
• Proficiency navigating multiple banking systems and digital tools.
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

Responsibilities

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

Skills

Sales experience

Client service

Relationship building

Needs assessments

Consultative selling

Education

High school diploma or GED

Bachelor's degree preferred

Bachelor's degree + cash handling & customer service experience (retail/financial services)

Tools

Banking systems

Digital banking tools

Job description

Hancock Whitney is seeking an energetic Financial Center Associate to build client relationships, advise on banking products, and educate customers about digital solutions. The role focuses on servicing daily transactions, risk-conscious lobby management, and referrals to specialists.

The position requires a high school diploma or GED, 1+ year in sales or client service, and NMLS registration. Travel and weekend hours may be needed as part of standard banking center operations.