Client Relationship Banker

TD; Charlotte (NC); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Charlotte, NC is seeking a relationship-focused banking professional who cultivates client relationships across locations and delivers personalized banking solutions while upholding risk standards.

The role requires 2+ years in sales or relationship banking, strong communication, and ability to travel between multiple work locations. You will engage in needs-based consultations, identify opportunities, and coordinate with partners to deliver mortgage and other banking products.

Qualifications

• High School Diploma or GED (or equivalent combination of education and experience).
• 2+ years of experience engaging clients in a sales, service, or relationship building capacity, including identifying needs and delivering solutions.
• Requires agility, teamwork and flexibility to adapt to different locations and environments.
• Must be able to do same day travel to multiple work locations within a designated area.
• Prior experience in a banking environment, including teller, platform, or relationship banking roles preferred.
• Demonstrated ability to conduct consultative client conversations, including uncovering needs and recommending appropriate products and services.
• Strong communication skills with the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Demonstrated ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment.
• Demonstrated ability to apply sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Notary License (or ability to obtain) preferred.

Responsibilities

• Cultivates and sustains long term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships that allow clients to meet their financial objectives.
• Proactively engages in client conversations with curiosity, actively listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs.
• Consistently leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships. Leads purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening.
• Applies strong banking and financial knowledge to interpret client needs and validate understanding. Provides clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions.
• Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals.
• Serves as a client advocate, anticipating client's needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance and proactive outreach.
• Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities.
• Champions the client experience by ensuring continuity, follow-through, and strong connection to TD's broader network of expertise.
• Adheres & reinforces all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank.

Skills

Client relationships

Consultative selling

Banking knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Charlotte, NC is seeking a relationship-focused banking professional who cultivates client relationships across locations and delivers personalized banking solutions while upholding risk standards.

The role requires 2+ years in sales or relationship banking, strong communication, and ability to travel between multiple work locations. You will engage in needs-based consultations, identify opportunities, and coordinate with partners to deliver mortgage and other banking products.