Client Relationship & Analytics Specialist

Management-Science-Associates,-Inc.-1; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Management Science Associates, Inc. (MSA) is seeking a motivated client service assistant to run routine reports, learn the client’s business, and deliver standard reports.

You will collaborate with team members to understand profitability, challenges, and how to build strong client relationships. You will participate in meetings, shadow Client Relationship Managers, and coordinate with internal groups to resolve issues and improve service levels while developing data-analysis skills and

Qualifications

• Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
• Strong interpersonal skills
• Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email
• Strong analytical and organization skills
• Superior written and verbal communications skills, coupled with highly developed interpersonal skills.
• High degree of flexibility, motivation and drive
• Demonstrated problem solving skills
• Ability to learn and develop business and data-analysis skills
• Ability to interact effectively with clients, managers, and coworkers
• Ability to perform multiple tasks in deadline-driven environment
• Proactive and positive attitude with diplomacy; willingness to take responsibility
• Must be a self-starter, flexible, and highly detail-oriented
• Ability to collaborate effectively with personnel at all levels
• Self-motivated for continued learning and growth
• Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
• Exceptional quality of work and attention to detail with a high degree of organizational ability
• Build credibility with the client team by delivering consistently and meeting expectations

Responsibilities

• Run routine reports and conduct preliminary analysis of data
• Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of the company’s analytical tools and capabilities.
• Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data
• Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
• Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients
• Learn the systematic problem solving processes used in Client Service
• Learn the use of company services

Skills

Interpersonal skills

MS Office

Analytical skills

Organizational skills

Written & verbal communication

Self-starter

Team collaboration

Multitasking

Diplomacy

Education

Bachelor's degree in business/related

Tools

MS Word

MS Excel

MS Access

MS PowerPoint

MS Outlook

Job description

Management Science Associates, Inc. (MSA) is seeking a motivated client service assistant to run routine reports, learn the client’s business, and deliver standard reports.

You will collaborate with team members to understand profitability, challenges, and how to build strong client relationships. You will participate in meetings, shadow Client Relationship Managers, and coordinate with internal groups to resolve issues and improve service levels while developing data-analysis skills and