Client Experience Specialist

AMG & Associates, Inc.; Jersey City (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional assistance to clients, resolve inquiries, and ensure a positive client experience. The role serves as the main contact to help customers navigate products, services, and account-related requests, while maintaining accurate CRM records.

The ideal candidate is patient, organized, and capable of managing multiple requests in a fast-paced environment, with strong communication and problem-solving skills.

Qualifications

• Requires high school diploma; associate or bachelor’s in business/admin or related field preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication and strong interpersonal skills.

Responsibilities

• Respond to client inquiries via email, phone, live chat and other channels.
• Provide accurate information on products, services, and account-related matters.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, and routine admin tasks.
• Escalate complex issues to appropriate internal teams.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest improvements to procedures.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Education

Associate or Bachelor's degree in Business Administration, Communications, or related field

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. is seeking a Client Support Specialist to deliver professional assistance to clients, resolve inquiries, and ensure a positive client experience. The role serves as the main contact to help customers navigate products, services, and account-related requests, while maintaining accurate CRM records.

The ideal candidate is patient, organized, and capable of managing multiple requests in a fast-paced environment, with strong communication and problem-solving skills.