Client Success & Support Specialist

AMG & Associates, Inc.; Maryland City (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

AMG & Associates, Inc. seeks a Client Support Specialist to deliver professional client assistance, answer inquiries, and resolve service issues while ensuring a positive experience.

You will be the main contact for navigating products, services, and account-related requests, providing timely support and maintaining professional relationships. The role requires strong communication, problem-solving, and organizational skills, with the ability to manage multiple requests and collaborate across

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• Experience in customer service or client support is a plus.
• Excellent written and verbal communication skills required.
• Strong interpersonal and professional communication with diverse clients.
• Problem-solving, critical-thinking and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Proficiency with email, office tools, and CRM systems.
• Ability to work independently while collaborating with the team.
• Customer-first mindset with reliable service.

Responsibilities

• Respond to client inquiries via email, phone, live chat and other channels.
• Provide accurate information about products, services, policies, and accounts.
• Troubleshoot issues and coordinate resolutions within service guidelines.
• Document interactions and resolutions in CRM systems.
• Assist with account setup, service requests, navigation, and admin tasks.
• Monitor and follow up on outstanding support requests.
• Escalate complex issues to appropriate internal teams.
• Maintain professional, empathetic communication throughout the process.
• Identify recurring concerns and suggest service improvements.
• Collaborate with sales, operations, and other teams to meet client needs.
• Maintain records of communications and feedback.
• Help clients understand services, features, and resources.
• Follow service standards and data-handling policies.
• Contribute to customer satisfaction, retention, and continuous improvement.

Skills

Communication

Multitasking

CRM proficiency

Written & verbal skills

Empathy

Time management

Team collaboration

Education

High school diploma; Associate or Bachelor preferred

Tools

Salesforce

Zendesk

HubSpot

Job description

AMG & Associates, Inc. seeks a Client Support Specialist to deliver professional client assistance, answer inquiries, and resolve service issues while ensuring a positive experience.

You will be the main contact for navigating products, services, and account-related requests, providing timely support and maintaining professional relationships. The role requires strong communication, problem-solving, and organizational skills, with the ability to manage multiple requests and collaborate across