Client Relationship Specialist

Management Science Associates, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Management Science Associates, Inc. is seeking a data-oriented professional to run routine reports and conduct preliminary data analyses. You will learn the client’s business, profitability drivers, and how to build strong relationships with clients.

Join a team that delivers standard reports and basic ad hoc requests, participates in client meetings, and coordinates with internal groups to enhance service levels. Emphasis on problem solving and mastering the firm’s analytical tools.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong interpersonal, time management and analytical abilities.
• Proficiency with MS Office (Word, Excel, Access, PowerPoint, Outlook).
• Superior written and verbal communication skills.
• Demonstrated problem solving and adaptability.
• Ability to learn data-analysis concepts and apply them to client needs.

Responsibilities

• Run routine reports and conduct preliminary analysis of data.
• Learn the client’s business, profitability, challenges, and relationship-building.
• Provide standard reports and basic ad hoc analysis.
• Participate in client meetings and shadow relationship managers.
• Coordinate with internal groups to resolve client problems and improve service.
• Learn systematic problem solving processes used in Client Service.
• Learn the use of company services.

Skills

Strong interpersonal skills

Effective time management

Analytical and organized

Written and verbal communication

Flexibility and drive

Problem solving

Learn business and data-analysis

Client, manager, and coworker liaison

Multitasking in deadline-driven env

Self-starter and detail-oriented

Team collaboration and clear objective

Continued learning and growth

Deliver credible client service

Quality-focused and organized

Education

Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience

Tools

MS Office Suite

Job description

• Run routine reports and conduct preliminary analysis of data
• Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of the company’s analytical tools and capabilities.
• Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data
• Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
• Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients
• Learn the systematic problem solving processes used in Client Service
• Learn the use of company services

Responsibilities

• Run routine reports and conduct preliminary analysis of data
• Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of the company’s analytical tools and capabilities.
• Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data
• Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
• Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients
• Learn the systematic problem solving processes used in Client Service
• Learn the use of company services

Required Skills

• Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
• Strong interpersonal skills
• Effective time management skills
• Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email
• Strong analytical and organization skills
• Superior written and verbal communications skills, coupled with highly developed interpersonal skills.
• High degree of flexibility, motivation and drive
• Demonstrated problem solving skills
• Ability to learn and develop business and data-analysis skills
• Ability to interact effectively with clients, managers, and coworkers
• Ability to perform multiple tasks in deadline-driven environment
• Proactive and positive attitude with diplomacy; willingness to take responsibility
• Must be a self-starter, flexible, and highly detail-oriented
• Ability to collaborate effectively with personnel at all levels
• Self-motivated for continued learning and growth
• Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
• Exceptional quality of work and attention to detail with a high degree of organizational ability
• Build credibility with the client team by delivering consistently and meeting expectations

About Us

Management Science Associates, Inc. (MSA) is a diversified, dynamic and growing information management company that for over sixty years has partnered with institutional and commercial customers to identify areas in which innovative analytics, data and technology deliver incremental growth and drive efficiency. We have a rich legacy of being first to market, consultative partners, and serial innovators at heart. We’re proud to say that we even won an Emmy!

Our products and solutions are utilized across dozens of industries including Consumer Packaged Goods, Media, Healthcare, Pharmaceuticals, Metals and Advanced Manufacturing, Casino Gaming, Medical Cannabis, Internet Applications and Data Center/Co-location Services. Our client partners range in size with many being some of the largest, well-known corporations in the world.

MSA has distinguished itself as an employer of choice in the high technology software and information management industry. We actively recruit talented graduates and experienced professionals looking for a rewarding career at a company that recognizes employees as their best asset. MSA continuously seeks talent within our business practices: Business Analysis, Information Management Solutions, Media, Life Sciences, Metals & Advanced Manufacturing, Information Technology Systems and Services, and Corporate Information Systems.

MSA employs more than 500 people, working across the United States and world-wide. We have three offices in the Pittsburgh area along with offices in United Kingdom and Malaysia.

All full-time employees are eligible to participate in our comprehensive benefits package which includes Health, Dental & Vision Plans, 401(k) Savings Plan, Flexible Benefits Plan, Life & Accidental Death & Dismemberment Insurance, Disability Income Plan, Paid Time Off (PTO) including Vacation, Sick and Holiday, and more.

We hope you will consider joining our team and become part of our continued growth and success.