Client Relationship Advisor - Digital Banking & Growth

U.S. Bank; Hugo (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, building trusted relationships and delivering tailored banking solutions.

You will assess needs, educate clients on products, and help process deposits, loans, and digital services with a strong emphasis on a digital-first client experience. The role requires a willingness to comply with NMLS/S.A.F.E.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.

Skills

Client relationships

Proactive outreach

Effective communication

Bank policies

Customer service

Digital products

Self-service tech

Digital first mindset

Financial services

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, building trusted relationships and delivering tailored banking solutions.

You will assess needs, educate clients on products, and help process deposits, loans, and digital services with a strong emphasis on a digital-first client experience. The role requires a willingness to comply with NMLS/S.A.F.E.