Client Relationship Advisor - Digital Banking

U.S. Bank; St. Louis (MO); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to build strong relationships with customers across in-person, appointment, and digital channels.

The role focuses on understanding clients' financial needs, educating them on banking products, and processing transactions accurately. The position emphasizes proactive outreach, collaboration with branch teams, and adherence to regulatory requirements including NMLS registration.

Qualifications

• High school diploma or equivalent is required.
• Typically 4–5 years of retail banking experience or equivalent training.

Responsibilities

• Engage clients through in-person, appointment, and virtual channels to provide banking counsel.
• Open new consumer and business accounts and process service requests.
• Educate clients on deposit and loan products and services and recommend solutions.

Skills

Relationship building

Customer service

Communication

Digital product knowledge

Sales outreach

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM systems

NMLS (SAFE Act) familiarity

Digital self-service tools

Job description

U.S. Bank is seeking a Client Relationship Consultant to build strong relationships with customers across in-person, appointment, and digital channels.

The role focuses on understanding clients' financial needs, educating them on banking products, and processing transactions accurately. The position emphasizes proactive outreach, collaboration with branch teams, and adherence to regulatory requirements including NMLS registration.