Client Relationship Advisor – Digital Banking & Growth

U.S. Bank; Berea (KY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation

401(k) retirement plan

Job summary

U.S. Bank in Berea, KY seeks a Client Relationship Consultant to engage customers via in-person, by appointment, and digital channels, building trusted relationships and guiding them toward the right banking solutions.

The role emphasizes understanding customer needs, educating them on deposits, loans, and digital tools, opening accounts, processing requests, and partnering with branch teams to deliver exceptional service.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience.
• Experience with digital products and self-service technologies.
• Strong interpersonal and customer service skills.
• Ability to identify customer needs and recommend banking solutions.

Responsibilities

• Build relationships with clients across in-person, by appointment, and virtual channels.
• Educate clients on deposit and loan products and services.
• Open new consumer and business accounts and process service requests.
• Proactively educate clients on digital self-service options.
• Collaborate with branch teams to serve clients with accuracy and excellence.

Skills

Relationship building

Client communication

Digital banking knowledge

Education

High school diploma or equivalent

Tools

Digital products

Job description

U.S. Bank in Berea, KY seeks a Client Relationship Consultant to engage customers via in-person, by appointment, and digital channels, building trusted relationships and guiding them toward the right banking solutions.

The role emphasizes understanding customer needs, educating them on deposits, loans, and digital tools, opening accounts, processing requests, and partnering with branch teams to deliver exceptional service.