Relationship Banker: Digital Banking Advisor

Us Bank; Lexington (KY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) plan

Paid vacation

Disability insurance

Life insurance

Parental leave

Job summary

U.S. Bank in Lexington, KY is seeking a Client Relationship Consultant who will engage customers across multiple channels to provide thoughtful financial guidance and a digital-first experience.

You will build trusted relationships, open accounts, process transactions, and educate clients on products while leveraging digital tools. The role requires strong communication, retail banking experience, and a commitment to regulatory standards.

Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of retail banking experience.
• Strong ability to build and foster client relationships.
• Knowledge of consumer and business banking products.
• Experience with sales campaigns and cross-selling.
• Proficient in digital banking products and self-service tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Build relationships with clients through in-person, by appointment, and virtual channels.
• Educate clients on deposit and loan products and services.
• Open new consumer and business accounts and process service requests.
• Identify client needs and offer tailored solutions.
• Collaborate with branch teams to serve clients accurately.
• Guide customers in digital product usage and self-service options.

Skills

Client relationship building

Communication skills

Retail banking

Digital banking

Sales campaigns

NMLS knowledge

Financial services

CRM systems

Education

High school diploma or equivalent

Tools

CRM systems

Job description

U.S. Bank in Lexington, KY is seeking a Client Relationship Consultant who will engage customers across multiple channels to provide thoughtful financial guidance and a digital-first experience.

You will build trusted relationships, open accounts, process transactions, and educate clients on products while leveraging digital tools. The role requires strong communication, retail banking experience, and a commitment to regulatory standards.