Client Relations Specialist — Escalations

State of Florida; Tallahassee (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

No state income tax

Annual and Sick Leave benefits

Nine paid holidays and one Personal H

Retirement plan options

Flexible Spending Accounts

Job summary

State of Florida in Tallahassee is seeking a Client Relations Coordinator (ESS) to manage escalated client issues with empathy and precision. The role requires coordinating projects, communicating with clients and leadership, and navigating Economic Self Sufficiency systems.

Strong written and verbal skills, bilingual ability, and attention to detail are essential. This full-time position is not telework and requires working from Headquarters Monday–Friday, 8:00 am–5:00 pm, with attendance as an

Qualifications

• This position requires a high school diploma or GED as a minimum.
• 3 years of experience in Economic Self Sufficiency or related programs.
• 3 years of experience in Client Relations and customer service.

Responsibilities

• Respond to complex client issues with empathy, accuracy, and timely communication.
• Coordinate short-term projects to resolve multi-stakeholder issues.
• Communicate clearly with clients, leadership, and partner agencies.
• Acquire in-depth knowledge of program areas to inform responses.
• Identify trends and provide recommendations for policy or training needs.

Skills

Customer service experience

Bilingual (English/Spanish or Creole)

Analytical thinking

Excellent written and verbal skills

Empathy and client focus

Education

High school diploma or GED

Job description

State of Florida in Tallahassee is seeking a Client Relations Coordinator (ESS) to manage escalated client issues with empathy and precision. The role requires coordinating projects, communicating with clients and leadership, and navigating Economic Self Sufficiency systems.

Strong written and verbal skills, bilingual ability, and attention to detail are essential. This full-time position is not telework and requires working from Headquarters Monday–Friday, 8:00 am–5:00 pm, with attendance as an