Client Experience & Escalation Specialist

Leading Edge Administrators; Tampa (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Leading Edge Administrators in Tampa, FL is seeking a Client Experience Coordinator to manage the end-to-end customer journey, respond to inquiries, and resolve complex issues. This role acts as the voice of the customer, collaborating with leadership to implement strategies ensuring a seamless, positive experience.

You will work with internal teams to handle inquiries, monitor CRM data, and analyze trends to drive service improvements, while maintaining high standards of confidentiality and

Qualifications

• High school graduate or equivalent.
• 1+ years of customer service or call center experience.
• Familiarity with CRM systems.
• Proficient in MS Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Handle inquiries and escalations via multiple channels with prompt, professional resolution.
• Investigate disputes and root causes, providing timely updates to stakeholders.
• Maintain and update CRM records; monitor progress and outcomes.
• Collaborate with internal departments to drive improvements in service quality.
• Collect and analyze feedback to identify pain points and opportunities for improvement.
• Support customer experience programs and KPI reporting.

Skills

Customer service

Call center

Attention to detail

Teamwork

Communication

Education

High school diploma or equivalent

Tools

CRM systems

MS Word

MS Excel

PowerPoint

Outlook

Job description

Leading Edge Administrators in Tampa, FL is seeking a Client Experience Coordinator to manage the end-to-end customer journey, respond to inquiries, and resolve complex issues. This role acts as the voice of the customer, collaborating with leadership to implement strategies ensuring a seamless, positive experience.

You will work with internal teams to handle inquiries, monitor CRM data, and analyze trends to drive service improvements, while maintaining high standards of confidentiality and