Client Relations Specialist

Lovet Pet Health Care; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO (3 weeks)

Paid holidays

Uniform allowance

Health benefits

Parental leave

Training & mentorship

Growth opportunities

Job summary

Lovet Pet Health Care in Phoenix, AZ is hiring a Client Relations Specialist (Front Desk Receptionist) for our growing animal hospital. You will greet clients, update records, process payments, and help connect clients with the right team members.

We value a friendly, compassionate demeanor, strong interpersonal skills, and basic office skills such as typing and phone etiquette. A high school diploma or equivalent is preferred.

Qualifications

• Front desk/customer service experience preferred.
• Comfortable interacting with clients and pets.
• Basic office skills including typing and filing.

Responsibilities

• Greet patients and clients with a warm, friendly smile and maintain a calm, compassionate demeanor.
• Answer questions and refer to team members as needed.
• Update patient records and process payments.
• Retrieve prescriptions and assist with pet supplies and grooming purchases.
• Maintain the front lobby area in a clean, neat, and orderly manner.

Skills

Interpersonal skills

Oral communication

Phone etiquette

Typing

Education

High school diploma or equivalent

Job description

We’re hiring a Client Relations Specialist (Front Desk Receptionist) for our growing animal hospital.

Salary: $17 - $21.50 / hour

Benefits of being part of the Lovet team:

• 3 weeks of Paid Time Off in your first year
• 7 paid holidays
• Scrub/uniform allowance
• Health, Dental, Vision, and HSA
• Paid parental leave
• Hands on training and mentorship
• Personal and professional development and opportunities for growth

How You’ll Make a Difference:

• As a Client Relations Specialist (receptionist), you are often the first and last face our clients see. When you join the Lovet team, you will help create positive, lasting impressions and build trust and loyalty with patients
• Greeting patients and clients with a warm, friendly smile and convey a calm, compassionate, and reassuring demeanor
• Help answer any questions a client may have, including referring them to another team member if needed
• Update patient records
• Collect and process payments
• Retrieve prescriptions
• Assist clients with pet supply and grooming purchases
• Maintain the front lobby area in a clean, neat, and orderly manner

How You’ll Succeed:

• Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
• Have strong interpersonal and oral communication skills.
• Have basic office skills such as typing, filing, and professional phone etiquette.
• Have your high school diploma or equivalent (preferred)

About Lovet Pet Health Care:

In 1984, we opened the doors of our first animal hospital – and today, our family has grown to includeover 20locations acrossArizona,Chicagoand Michigan.Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.