Client Relations Specialist

Maxim Healthcare; Orange (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Maxim Healthcare Services seeks a Client Relations Specialist who will assist in managing healthcare programs under the guidance of an Account Manager. The role involves ensuring service authorizations, communicating with clients, and tracking budgets while providing exceptional customer service. Join a dedicated team committed to making a difference in patient care.

Benefits

401(k) savings plan with company matching

Health, dental, vision, and life insurance

Educational Assistance Program

Qualifications

• Must meet all federal, state, and local requirements.
• Proficiency in Spanish preferred.

Responsibilities

• Complete consumer admissions/intakes as directed by management.
• Provide timely updates to Case Managers.
• Assist with managing and tracking participants budgets.

Skills

Time Management

Customer Service

Compassionate

Detail Oriented

Organizational Skills

Education

High School degree

Some completed college coursework

Tools

Microsoft Office Suite

Job description

The Client Relations Specialist completes tasks under the direction of the Account Manager for the Financial Management Services program in CA. The Client Relations Specialist monitors each program recipient's ability to manage their program, and provides customer service. Why Join Maxim :

• Competitive pay & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan with company matching
• Employee discount program; partnered with hundreds of vendors nationwide
• Awards and recognition program
• Opportunity for career advancement
• Comprehensive training and mentorship program Essential Duties and Responsibilities :
• Maintains the confidentiality of program participants
• Completes the consumer admissions / intakes as directed by the management team
• Ensures client's hours / services are authorized by the Payor Source and communicated to the client and client directed worker / Direct Service Worker
• Manages referrals by maintaining communication with clients and Case Managers throughout the process
• Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
• Assists the office operations team with time reporting issues and concerns
• Performs all procedures in an accurate and timely manner as directed by the management team
• Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and / or other relevant issues FMS Program Specific Duties & Responsibilities :
• Completes monthly customer service calls
• Maintains the consumer record and budget
• Collaborates with Field Support team on any updates to employee hiring and ongoing requirements
• Assist with managing and tracking participants budgets and processing vendor payments and Direct service worker payroll.
• Assists with contacting employees regarding annual worker requirements
• Assists with onboarding participants and Direct Service Workers by making connect calls, and tracking candidates in the funnel Minimum Requirements :
• High School degree or equivalent required, some completed college coursework, preferred
• Must meet all federal, state, and local requirements
• Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
• Must be organized, detail oriented, and have exceptional planning and problem-solving skills
• Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
• Proficiency in the Spanish language is preferred
• Proficiency in the English language is required Wage / Salary Information : $24.00 - $26.00 PLUS bonus potential Maxim Benefits : Health and Wellness Medical / Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program Retirement and Financial Security : Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits Lifestyle Benefits : Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
• Benefit eligibility is dependent on employment status. About Maxim Healthcare Services Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed. Maxim Healthcare Services, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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