Client Relations Manager (Remote)

GeBBS Healthcare Solutions; Culver City (CA); Remote; USD 60,000 - 65,000; Full time

Job summary

A leading healthcare solutions company is seeking a Client Relations Manager. This remote position focuses on managing client relationships and ensuring satisfaction while developing business opportunities. The ideal candidate should have significant experience in revenue cycle management and strong communication skills. The role involves regular interaction with clients and the operations team to drive success and improve service quality.

Qualifications

• 4+ years of experience in RCM services and onshore coding.
• Excellent written, verbal and presentation skills.
• Capacity for self-motivation and creative problem-solving.

Responsibilities

• Oversee client engagements focusing on deliverables.
• Develop new business within existing accounts.
• Ensure client satisfaction and monitor service quality.

Skills

Communication

Client Relationship Management

Problem Solving

Independent Initiative

Leadership

Education

Bachelor’s degree or equivalent experience

Job description

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Description

The Client Relations Manager (CRM) will oversee and manage client engagements with focus on client deliverables and client satisfaction, develop new business opportunities within existing accounts and work with the client and operations teams to develop implementation plans and establish terms of agreement.

Description

The Client Relations Manager (CRM) will oversee and manage client engagements with focus on client deliverables and client satisfaction, develop new business opportunities within existing accounts and work with the client and operations teams to develop implementation plans and establish terms of agreement.

This position is remote inside the U.S. but the ideal candidate lives in the Dallas, Texas area and can work a hybrid schedule in our new office location once it opens.

Requirements

Responsibilities

• Develops and delivers solution proposals and presentations for services
• Provides HIM Stateside coding leadership and knowledge internally and for current / prospective clients
• Candidate will monitor service productivity and quality through reports provided by Operations to ensure SLAs are being met
• Communicates effectively to deliver department goals, respond to market trends and meet unexpected challenges involved with functioning independently in a fast-paced CRM environment
• Conducts practice assessments for current and prospective clients and provide findings report to highlight areas of business improvement with a focus on providing end-to-end RCM services and Stateside opportunities
• Monitors service productivity and quality through reports provided by Operations to ensure SLAs are being met
• Acts as the primary liaison between the client’s mid to senior management staff and Managers/Directors
• Ensures any issues or escalations are addressed in a timely manner and to the Client’s satisfaction
• Follow-through to check progress and output consistency
• Tracks escalated issues and reporting to the Operations & CRM leadership
• Reviews weekly project trackers and conducts state of the client discussions with Operations and Management
• Reviews any changes in staffing (new hires/terminations/etc.)
• Participates in strategic and tactical Client/Operations calls to propose solutions and keep sight on opportunities
• Review internal quality scores and identify any training needs
• CRM must relay any applicable issues gathered from the meeting to the client
• Responsible for weekly meetings with the Operations Manager to discuss the following items:
• Production: Shifts in the inventory, change in scope, obstacles contributing to production slowdown e.g. coding volume reductions, difficulties in accessing EMR etc.
• Manager, CRM must relay any applicable issues gathered from the meeting to the client
• The CRM must familiarize themselves with the company’s technology and assist in presentations and cross-selling
  
  

Qualifications

• 4+ years of experience in environment with a focus on RCM services and onshore coding services.
• Bachelor’s degree or equivalent experience.
• Strong subject matter knowledge of the vertical; both inpatient (IP) and outpatient (OP) revenue processes and HIM.
• Capacity for self-motivation, independent initiative and creative problem-solving.
• Long-term client relationship development and management skills.
• Excellent written, verbal and presentation skills.
• Travel: Up to 50% may be required to attend client meetings, or if remote, travel occasionally to the main office which will soon be located in Dallas, Texas.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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