Client Relations Specialist

ABC Imaging; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

ABC Imaging, une entreprise mondiale spécialisée dans l'impression et les médias, recherche un Client Relations Specialist sur site à New York. Le candidat idéal aura au moins 3 ans d'expérience dans l'industrie de l'impression, des compétences exceptionnelles en service client et une maîtrise de la suite Adobe. Ce rôle implique la gestion administrative, la collaboration avec des équipes créatives et techniques, ainsi que la planification et le suivi de projets pour répondre aux exigences des clients.

Qualifications

• 3 ans d'expérience dans l'industrie de l'impression.
• Compétences en Photoshop, Illustrator et InDesign.
• Connaissance des matériaux de production et des équipements.

Responsibilities

• Travailler directement avec le personnel technique et créatif.
• Gérer les responsabilités administratives quotidiennes.
• Maintenir le calendrier de workflow et la gestion de projet.

Skills

Adobe Suite

Service client

Organisation

Job description

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description

We are hiring for an on-site Client Relations Specialist at our New York location, who can provide exemplary service to our clients' creative staff. Our ideal candidate will have a minimum of 3 years’ experience in the printing industry with expertise in color digital printing and assembly. The incumbent will manage all administrative and production responsibilities to meet time sensitive project requirements You will:

• Work directly with technical and creative staff to ensure proper communication and understanding of their needs and expectations.
• Performs supplemental digital graphic or print design services such as proof client artwork, edit client files to make them print-ready, arrange and produce press checks, mock-ups, revisions, and edits based on client feedback.
• Maintains workflow scheduling, and project management to ensure deadlines are met and all projects are completed within the prescribed budget and in accordance with standard operating procedures.
• Manages the day-to-day administrative responsibilities including inventory, supply ordering, maintaining service on small format printers, print finishing, and large format plotters, conference room setup and meeting support

Qualifications

• Proficient Adobe Suite skills. (Photoshop, Illustrator, and InDesign)

• Working knowledge of equipment and production materials.
• Working knowledge of bindery.
• Superior customer serviceability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.