Client Relations Coordinator

Noah's Ark Inc; Malvern (AR); Remote; USD 60,000 - 80,000; Part time

Job summary

Noah's Ark Inc is seeking a Client Relations Coordinator to serve as the first point of contact for families. This part-time, work-from-home role offers flexibility while connecting families with essential services, ensuring timely assistance and managing client inquiries. The ideal candidate will be empathetic, adaptable, and proficient in communication.

Benefits

Flexible work arrangements

Access to employee assistance program

Competitive salary with salary packaging benefits

16 weeks paid parental leave

Professional development opportunities

Mileage reimbursement for work-related travel

Qualifications

• Expert in managing complex needs and sensitive situations.
• Proficient in data management and reporting.
• Inclusive communicator connecting with diverse clients.

Responsibilities

• Respond to inbound inquiries, ensuring excellent customer experience.
• Guide families through service options and referrals.
• Maintain accurate client records and support administrative processes.

Skills

Customer communication

Data management

Empathy

Adaptability

Collaboration

Job description

Location: Malvern Head Office (Malvern, VIC)

Job Category: Corporate Services

Client Relations Coordinator – Noah’s Ark Inc (open to any Noah's Ark location)

Part-time (9am– 1pm, Monday to Friday) | Work from home with occasional office visits | Start ASAP | Applications reviewed as received

Job Description

About Noah’s Ark Inc

Founded in 1971, Noah’s Ark is a leading purpose-driven, values-based, not-for-profit organisation dedicated to supporting children with disabilities and additional needs, along with their families. We believe in kindness, optimism, quality, and respect, ensuring every child and family receives the support they need to thrive. To find out more about us, visit noahsarkinc.org.au.

About the opportunity

As a Client Relations Coordinator, you will be the first point of contact for families seeking support. This predominantly inbound role involves connecting clients to our services, answering inquiries, and managing our inbox to ensure timely responses. You will provide warm, informative, and compassionate assistance, helping families navigate their options with confidence. This role is either work-from-the-office, work-from-home (with occasional visits to a Noah’s Ark office for meaningful connection days), or hybrid: your choice!

Key responsibilities include:

• Respond to inbound inquiries via phone and email, ensuring an excellent customer experience.
• Guide families through service options and referrals.
• Maintain accurate client records and support administrative processes.
• Manage and report on customer data, including registrations, pending lists, and satisfaction surveys, to inform decisions and improve the customer experience.

Desired Skills and Experience

Requirements

• An expert in customer communication, managing complex needs and sensitive situations with a customer-focused approach.
• Highly adaptable and outcome-oriented, able to navigate ambiguity and learn quickly.
• Proficient in data management and reporting.
• An empathetic and inclusive communicatorwho connects with diverse clients.
• A collaborative team playerwho can organise tasks and influence stakeholders.

Why Noah's Ark?
At Noah’s Ark, we value our team and offer:

• Flexible work arrangements, including remote work options, to support work/life balance.
• Access to employee assistance program, diverse and inclusive environment, job satisfaction and team connectedness.
• Competitive salary with salary packaging benefits.
• 16 weeks paid parental leave.
• Professional development opportunities, including PD allowance, PD leave, coaching, and mentoring.
• Mileage reimbursement for work-related travel.

Interested? Apply today!
If you’re passionate about supporting children and families, we’d love to hear from you! Applications are reviewed as they come in, so don’t wait—apply online today.

For a copy of the position description or general enquiries about this opportunity, [e-mail] . (Please apply online, as email applications won’t be considered).

Successful applicants will require an NDIS Worker Screening Check, Criminal History/Police Check, Working with Children/Vulnerable People Check, and the right to work in Australia. (If you have lived or worked in another country within the last 10 years for a continuous period of 12 months or more, a certified International Police Check from that country or countries is also required).

Only shortlisted applicants will be contacted.

Noah’s Ark is an equal opportunity employer. We celebrate diversity and welcome applicants from all backgrounds. Respectfully, no agencies please.