Client Relations Specialist

The Shyft Group; Novi (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness: Medical, Dental, V金

401(k) with match

Educational Reimbursement

Job summary

Aebi Schmidt Group, the parent company behind Utilimaster (A Shyft Brand), is seeking a Client Relations Specialist for its Bristol, IN facility. The role supports outside sales by quoting and managing orders, while building strong customer relationships and ensuring precise specifications from order placement through completion.

The position emphasizes identifying sales opportunities, responding to inquiries, and collaborating with the Production team to meet individual and departmental sales

Qualifications

• High school diploma or GED required; associate/bachelor's preferred in business/marketing.
• 1+ years in sales or customer service; proven closing ability preferred.
• Experience with CRM systems (Dynamics 365) and Microsoft 365 is a plus.

Responsibilities

• Provide tailored solutions to customers.
• Address inquiries and identify sales opportunities.
• Prepare and submit accurate quotes and sales orders.
• Ensure correct specifications and options based on truck chassis.
• Monitor current sales orders from placement to completion.
• Partner with Production and maintain clear customer communication.
• Engage with customers via calls and email; upsell where appropriate.
• Collaborate with Sales to achieve individual and team goals.
• Look for ways to improve efficiency in daily operations.

Skills

Sales

CRM

Quotes

Order Mgmt

Communication

Teamwork

Education

High School Diploma or GED

Associate's or Bachelor's in business/marketing

Tools

Dynamics 365

Microsoft 365

Job description

Client Relations Specialist | Bristol, IN (Main)

Regular Employee | Salary Exempt | $65,000.00 - 85,000.00

What you'll do:

As the Client Relations Specialist for Utilimaster (A Shyft
Brand) based at our facility in Bristol, IN, you will enjoy supporting our
outside sales staff by quoting and managing orders while building and
maintaining strong relationships with customers. You will focus on providing
outstanding service by ensuring accurate specifications, monitoring orders from
placement to completion, and effectively communicating with customers and the
Production team.
You will play a critical role in identifying sales
opportunities, responding to customer inquiries, and contributing to the
overall success of the team by achieving sales goals. Additionally, you will
have the opportunity to work independently and as part of a team, ensuring that
all customer interactions are handled with efficiency and professionalism.

Job Responsibilities:

• Provide tailored solutions to customers
  
• Address customer inquiries and identify sales opportunities
  
• Prepare and submit accurate quotes and sales orders
  
• Ensure appropriate specifications and options based on the
  truck chassis
  
• Monitor current sales orders from placement to completion
  
• Partner with Production and maintain clear communication with
  customers
  
• Engage with customers through inbound/outbound calls and
  email
  
• Upsell products and services by understanding customer needs
  and offering recommendations
  
• Stay updated on product and service offerings and competing
  solutions to provide knowledgeable support
  
• Answer potential customers' questions, provide additional
  information as requested, and ensure satisfaction throughout the sales process
  
• Partner with Sales to close business and achieve individual
  and departmental sales goals
  
• Continually look for ways to improve efficiency and daily
  operations

What you need to be successful:

Qualifications:

• High School Diploma or GED
• Associate's or Bachelor's degree in
  business, marketing, or related field (Preferred)
• 1+ years of proven sales or
  customer service experience
• Expertise in closing sales deals,
  preferred
• Highly career-motivated
• Detail-oriented and a reputation
  for having great follow up skills
• Enthusiasm about closing new deals,
  meeting or exceeding goals, growing the business
• A history of developing and growing
  relationships
• Proficiency in Microsoft 365 and
  CRM tools such as Dynamics 365
• Excellent verbal and written
  communication skills
• Exceptional customer service and
  organizational skills

Why Aebi Schmidt Group?

Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.

• Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
• Financial Security: 401(k) with match, Disability, Life Insurance
• Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

At Aebi Schmidt Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference!

Who we are:

The Aebi Schmidt Group is a global leader in intelligent solutions for customers who care for clean and safe infrastructure and cultivate challenging grounds.

At Aebi Schmidt USA, we are proud to offer a wide range of high-quality products designed specifically for your unique needs. Our global product brands bring you an exceptional variety of equipment for both summer and winter maintenance, airport operations, and agricultural technology. From sweepers and trailers to spreaders and snowplows, we have the equipment you need to tackle any challenge. Our dedicated workforce is committed to helping you achieve economic, safe, and efficient solutions that improve your performance and overcome any obstacle.

Our mission at Aebi Schmidt Group is to go beyond individual projects and strive for total solutions. We believe in providing you with comprehensive and integrated systems that enable efficient and effective operations. Whether you're behind the wheel of a snowplow truck in winter, cleaning the streets in summer, keeping airport runways clear, or hauling rental equipment on a trailer, we have a custom solution to help you overcome any challenge that the environment might throw at you.

Equal Employment Opportunity (EEO)

Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at [e-mail].

Aebi Schmidt Group is an E-Verify Employer

Aebi Schmidt Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.