Client Relations Specialist

The Shyft Group USA, Inc; Bristol (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Educational Reimbursement

Job summary

The Shyft Group USA, Inc seeks a Client Relations Specialist in Bristol, IN, to support sales staff by managing orders and communicating effectively with customers. Applicants should have a High School Diploma or GED, with a preference for a degree in business or marketing along with sales experience. The role emphasizes building customer relationships and ensuring satisfaction throughout the sales process. The company offers benefits including health plans and 401(k) options.

Qualifications

• 1+ years of proven sales or customer service experience.
• Highly career-motivated with a history of developing relationships.
• Excellent verbal and written communication skills.

Responsibilities

• Support sales staff by quoting and managing orders.
• Build and maintain strong relationships with customers.
• Provide tailored solutions and monitor sales orders.

Skills

Sales expertise

Customer service experience

Communication skills

Detail-oriented

Proficiency in Microsoft 365

Expertise in CRM tools

Education

High School Diploma or GED

Associate’s or Bachelor’s degree in business, marketing, or related field

Tools

Microsoft 365

Dynamics 365

Job description

Client Relations Specialist | Bristol, IN (Main)

Regular Employee | Salary Non-Exempt |

What you’ll do:

As the Client Relations Specialist for Utilimaster (a brand of Aebi Schmidt) based at our facility in Bristol, IN, you will support our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.

• Provide tailored solutions to customers
• Address customer inquiries and identify sales opportunities
• Prepare and submit accurate quotes and sales orders
• Ensure appropriate specifications and options based on the truck chassis
• Monitor current sales orders from placement to completion
• Partner with Production and maintain clear communication with customers
• Engage with customers through inbound/outbound calls and email
• Upsell products and services by understanding customer needs and offering recommendations
• Stay updated on product and service offerings and competing solutions to provide knowledgeable support
• Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process
• Partner with Sales to close business and achieve individual and departmental sales goals
• Continually look for ways to improve efficiency and daily operations

What you need to be successful:

• High School Diploma or GED
• Associate’s or Bachelor’s degree in business, marketing, or related field (Preferred)
• 1+ years of proven sales or customer service experience
• Expertise in closing sales deals, preferred
• Highly career-motivated
• Detail-oriented and a reputation for having great follow up skills
• Enthusiasm about closing new deals, meeting or exceeding goals, growing the business
• A history of developing and growing relationships
• Proficiency in Microsoft 365 and CRM tools such as Dynamics 365
• Excellent verbal and written communication skills
• Exceptional customer service and organizational skills

Why Aebi Schmidt Group?

• Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
• Financial Security: 401(k) with match, Disability, Life Insurance
• Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

Equal Employment Opportunity (EEO)

Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at [e-mail] .

Aebi Schmidt Group is an E-Verify Employer

Aebi Schmidt Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.