**$1,000 Sign-on Bonus**Overnight Client Relations Specialist

Uvsonline; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A veterinary hospital is seeking a Client Relations Specialist to provide exceptional customer service and support clients in a fast-paced environment. The role involves tasks such as welcoming clients, entering vital information, and assisting with communication. Join a compassionate team dedicated to improving pets' lives while enjoying competitive pay and generous benefits.

Benefits

100% paid medical, dental & long-term disability insurance

Retirement plan with employer match

Generous PTO and Floating Holidays

Pet insurance stipend

Employee appreciation events

Qualifications

• Background in customer service or client-facing roles.
• Experience in veterinary or human medicine is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcoming clients with compassion and professionalism.
• Collecting client and patient information.
• Assisting clients with financial options.

Skills

Customer service skills

Teamwork

Problem-solving

Education

High School Diploma

Job description

Job Details

Job Location: Upstate Veterinary Specialties - Latham, NY

Position Type: Full Time

Education Level: High School

Salary Range: $18.00 - $22.00 Hourly

Travel Percentage: None

Job Category: Customer Service

Description

Join Our Team & Make a Difference

Are you a people-person who loves animals? Do you thrive in a fast-paced environment where every day is different? If you have a passion for helping others and providing top-notch customer service, we want YOU to join our team at Upstate Veterinary Specialties (UVS)!

Who are We?

At UVS, we’re not just another veterinary hospital—we’re a team of compassionate professionals dedicated to making pets' lives longer, happier, and healthier through expert care and kindness. Located in the beautiful Capital District of Upstate New York, we specialize in emergency and specialty veterinary medicine. Every day, we help families and their furry companions through some of life’s most critical moments.

Who Are We Looking For?

We’re on the hunt for a Client Relations Specialist to join our Client Relations team! You’ll be the first friendly face (or voice) our clients encounter, whether they’re rushing in with an emergency or calling with questions. No veterinary experience? No worries! If you’ve got customer service skills and a heart for helping people and pets, we’ll teach you the rest.

Ideal backgrounds include:

• Veterinary or human medicine

• Customer service, hospitality, or any client-facing role

• A love for teamwork and problem-solving under pressure

What You’ll Be Doing:

• Welcoming clients (both human and furry) with compassion and professionalism

• Collecting and entering important client and patient information for emergency visits

• Assisting clients with financial options and paperwork

• Answering phone calls and directing calls appropriately

• Organizing medical records and ensuring accuracy

• Supporting pet owners through difficult decisions, including euthanasia services

• Recognizing STAT cases and notifying the medical team

What Makes You a Great Fit?

• You can juggle multiple tasks while staying cool under pressure

• You have a natural way of making people feel comfortable and supported

• You’re a problem-solver who loves learning and growing in your career

• You believe in teamwork and the power of a positive attitude!

What’s In It For You?

At UVS, we don’t just care for pets- we care for our people too! We believe in work-life balance and fostering a workplace where everyone feels valued and supported. That’s why we offer:

• Competitive pay & growth opportunities

• 100% paid medical, dental & long-term disability insurance

• Retirement plan with employer match

• Generous PTO, Floating Holidays & Bereavement leave

• Pet insurance stipend (because your pets deserve the best too!)

• Employee appreciation events

At UVS, every day is an opportunity to make a difference. If you’re ready to work in a fast-paced, rewarding environment where you’ll help save lives (and get lots of tail wags in return), we’d love to meet you!

Qualifications