Client Relations & Service Coordinator (Hybrid)

Ryder System, Inc.; New Albany (OH); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Employee stock purchase plan

Employee discounts

Holidays & PTO

Up to 12 weeks maternity leave

Job summary

Ryder System, Inc. in New Albany, OH is seeking an Account Customer Service Coordinator I to build, maintain and strengthen relationships with key clients and deliver high levels of service.

The role focuses on proactive client support, jeopardy order resolution, and collaboration across departments to resolve issues. You will handle client reports, support service calls, and lead initiatives to improve client satisfaction.

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more in a Customer Service role or equivalent required.
• One (1) year or more in related Client Account Specialization preferred.
• Basic math skills beginner required.
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required.

Responsibilities

• Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone.
• Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders.
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOPs and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues.
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations.

Skills

Communication skills

Multitasking

Problem solving

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ryder System, Inc. in New Albany, OH is seeking an Account Customer Service Coordinator I to build, maintain and strengthen relationships with key clients and deliver high levels of service.

The role focuses on proactive client support, jeopardy order resolution, and collaboration across departments to resolve issues. You will handle client reports, support service calls, and lead initiatives to improve client satisfaction.