Customer Service & Scheduling Coordinator

Ryder System, Inc.; Bronx (ID); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Customer Service Coordinator in Bronx, NY to support shop management through timely customer communications and scheduling, inventory ordering, and maintenance file management.

This role emphasizes CSI improvement and reliable communications with internal teams and customers. The position features hourly pay, full benefits, and a career path within Ryder’s transportation and logistics network.

Qualifications

• H.S. Diploma/GED.
• 1 year or more in customer service or comparable experience with issues resolution.
• Strong computer skills including spreadsheets and word processing software Advanced.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations.
• Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
• Improve the quality and consistency of customer communications and ensure customer's expectations are met.
• Drive improvement of Customer Satisfaction (CSI) scores.
• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning.
• Create repair order tasks and update work planning sheet.
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
• Coordinate outside repair with vendors and customers.
• Provide a resource that allows the management team time to effectively manage shop operations.
• PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty.
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
• Make recommendations on min-max levels to the inventory planning team.
• Manage parts obsolescence.
• Ship warranty and return parts.
• Organize and ensure cleanliness in the parts room.
• ADMINISTRATIVE: Effectively handle all incoming shop calls.
• Clerical duties within the shop operations which include vehicle maintenance files.
• Process all Account Payable.
• Create repair orders for technicians.
• Additional Responsibilities: Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Performs other duties as assigned.

Skills

Detail oriented

Multi-tasking

Time management

Relationship building

Independent & team work

Education

High School Diploma/GED

Tools

Excel

Word processing

Job description

Ryder System, Inc. is seeking a Customer Service Coordinator in Bronx, NY to support shop management through timely customer communications and scheduling, inventory ordering, and maintenance file management.

This role emphasizes CSI improvement and reliable communications with internal teams and customers. The position features hourly pay, full benefits, and a career path within Ryder’s transportation and logistics network.