Customer Experience & Shop Operations Coordinator

Ryder System, Inc.; Winston-Salem (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Job summary

Ryder System, Inc. seeks a Customer Service Coordinator to support shop management through timely customer communications, scheduling, and parts inventory tasks. You will handle repair orders, admin files, and coordination with rental and repair vendors to sustain operation.

In this role you’ll focus on accurate data entry, cost containment, and high-quality customer interactions, contributing to customer satisfaction and retention in a fast-paced environment.

Qualifications

• H.S. Diploma or GED required.
• 3+ years in customer service with issues resolution experience.
• Strong communication and organizational skills are essential.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations.
• Perform customer relationship activities including issue resolution and satisfaction tracking.
• Execute customer communication protocol for PM scheduling, follow-up, breakdowns and vehicle status.
• Create repair orders for technicians and assist with shop administration.
• Coordinate with rental counters to identify repair requirements and substitute units.

Skills

Customer service

Communication

Problem resolution

Organizational skills

Multitasking

Education

HS Diploma/GED

Tools

Spreadsheet

Word processing

MS Office

Job description

Ryder System, Inc. seeks a Customer Service Coordinator to support shop management through timely customer communications, scheduling, and parts inventory tasks. You will handle repair orders, admin files, and coordination with rental and repair vendors to sustain operation.

In this role you’ll focus on accurate data entry, cost containment, and high-quality customer interactions, contributing to customer satisfaction and retention in a fast-paced environment.