Client Relations & Sales Associate

Northern Bank; Acton (MA); On-site; USD 34,440 - 45,460; Full time

Job summary

Northern Bank is seeking a Sales & Service Associate in Acton, MA. The role focuses on owning the client relationship from start to finish, identifying sales opportunities and delivering white-glove service across in-person, phone, and written channels.

Ideal candidates have 1–3 years in client-facing sales or service, a high school diploma or associate degree, and strong organizational skills to manage multiple client needs with precision.

Qualifications

• High School diploma or Associates Degree preferred.
• 1–3 years of experience in a client-facing sales or service role.
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy.

Responsibilities

• Serve as the primary, go-to point of contact for clients — handling needs from the first hello to full resolution.
• Build trusted, long-term relationships through consistent follow-through, genuine care, and white-glove service.
• Manage client interactions across all channels: in-person, phone, and written communication
• Actively listen for and recognize sales opportunities during every client interaction, whether inbound or outbound.
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs.
• Present solutions with confidence and follow through to close — no handoffs, no dropped balls
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with good judgment, balancing client needs with company guidelines.

Skills

Client-facing

Sales

Service orientation

Education

High School diploma or Associates Degree

Job description

Northern Bank is seeking a Sales & Service Associate in Acton, MA. The role focuses on owning the client relationship from start to finish, identifying sales opportunities and delivering white-glove service across in-person, phone, and written channels.

Ideal candidates have 1–3 years in client-facing sales or service, a high school diploma or associate degree, and strong organizational skills to manage multiple client needs with precision.