Client-Centric Sales & Service Associate II

Northern Bank; Chelmsford (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Northern Bank is seeking a Sales & Service Associate II to be the face of the branch, owning the client relationship from greeting to resolution. This role requires initiative, spotting sales opportunities, and delivering white-glove service across in-person, phone, and written channels.

The ideal candidate has a High School diploma (Associates preferred) and 1–3 years of client-facing sales or service experience, with strong organizational skills and the ability to handle multiple client

Qualifications

• High School diploma required; Associates degree preferred.
• 1–3 years of experience in a client-facing sales or service role.
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy.

Responsibilities

• Serve as the primary point of contact for clients from first hello to full resolution.
• Build trusted, long-term relationships through consistent follow-through and white-glove service.
• Manage client interactions across in-person, phone, and written communication channels.
• Actively listen for and recognize sales opportunities during every client interaction—inbound or outbound.
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs.
• Present solutions with confidence and follow through to close—no handoffs or dropped balls.
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with sound judgment, balancing client needs with company guidelines.

Skills

Client-facing sales

Relationship building

Multi-channel service

Education

High School diploma

Associates degree preferred

Job description

Northern Bank is seeking a Sales & Service Associate II to be the face of the branch, owning the client relationship from greeting to resolution. This role requires initiative, spotting sales opportunities, and delivering white-glove service across in-person, phone, and written channels.

The ideal candidate has a High School diploma (Associates preferred) and 1–3 years of client-facing sales or service experience, with strong organizational skills and the ability to handle multiple client