Client Relationship Banker: Growth & Solutions Advocate

Bank of America; Acton (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in Acton, MA is seeking a client-focused branch associate who will engage clients in the lobby, educate them on self-service options, and assist with transactions at the teller line. You will play a key role in delivering a seamless client experience by accurately processing cash transactions and guiding customers to digital tools.

This role requires a motivated self-starter with strong communication, relationship-building, and problem-solving skills.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships with clients.
• Able to educate clients on self-service banking options (ATM, online/mobile).
• Demonstrates strong critical thinking and problem-solving skills.
• Adheres to laws and bank policies in daily activities.
• Willing to work weekends or extended hours to serve locations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Strong work ethic

Customer focus

Relationship building

Effective communication

Problem solving

Adaptability

Sales experience

Time management

Financial services knowledge

Weekend availability

Education

High School Diploma or GED

Bachelor's degree or business-related Associate's Degree

Job description

Bank of America in Acton, MA is seeking a client-focused branch associate who will engage clients in the lobby, educate them on self-service options, and assist with transactions at the teller line. You will play a key role in delivering a seamless client experience by accurately processing cash transactions and guiding customers to digital tools.

This role requires a motivated self-starter with strong communication, relationship-building, and problem-solving skills.