Client Relations Representative

KNOWiNK; St. Louis (MO); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in election technology seeks a Technical Support Specialist to manage client inquiries and provide support. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will have experience in technical support and client service, with proficiency in tools like Microsoft Office and CRM systems. This position may require non-traditional hours.

Qualifications

• 1+ year in a technical support role preferred.
• 1+ year in a client service role.

Responsibilities

• Manage incoming emails and calls, directing them appropriately.
• Provide first-tier technical support during evening and weekend shifts.
• Conduct client outreach campaigns via phone calls.

Skills

Communication

Customer Service

Problem Solving

Time Management

Attention to Detail

Education

Technical Support Experience

Client Service Experience

Tools

Microsoft Office

Google Drive

CRM Management

Job description

About The Organization

Founded and operated by former election officials, KNOWiNK provides a proven solution rooted in knowledge gained from our extensive experience as election officials and from working with elections authorities across the country. We are committed to growing to meet evolving needs and helping jurisdictions modernize elections with best-in-class technology. KNOWiNK continuously develops to enhance the election experience for voters and election officials, aiming to make voting easier for everyone involved.

Responsibilities

• Responsively manage all incoming emails and calls, directing them to the appropriate departments.
• Maintain meticulous documentation in Zendesk tickets, assign tickets to relevant departments, and ensure follow-ups.
• Review and resolve tickets post-solution, ensuring client satisfaction and understanding.
• Address general support inquiries and assist clients with basic troubleshooting.
• Assist clients with questions related to iOS and application updates.
• Provide first-tier technical support during evening, night, and weekend shifts, escalating as needed.
• Conduct client outreach campaigns via phone calls.
• Review and update departmental spreadsheets for accuracy.
• Perform additional tasks as assigned.

Required Skills/Abilities

• Experience with the election industry or government is preferred but not required.
• Proficiency with Microsoft Office, Dropbox, Google Drive, Gmail, and basic CRM management.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Solid analytical and problem-solving skills.
• Effective time management to meet deadlines.
• Strong attention to detail and accuracy.
• Willingness to work non-traditional hours as required.

Education and Experience

• 1+ year in a technical support role preferred.
• 1+ year in a client service role.
• Experience in elections or government is a plus.

Physical, Mental, and Environmental Demands

• Ability to work remotely in a collaborative environment.
• Comfort working on a computer most of the day.
• Maintain focus and attention to detail for long periods.
• Ability to have critical conversations with clients daily.

KNOWiNK is an equal opportunity employer, committed to diversity and nondiscrimination in the workplace.