Customer Relations Representative - State Farm Agent Team Member

Sfinsures; Michigan; On-site; USD 45,000 - 70,000; Full time

Job summary

A leading insurance agency in Jackson, MI seeks a Customer Relations Representative to enhance customer experience and grow the business. The role requires excellent communication and problem-solving skills. This position offers paid time off and growth opportunities within the agency.

Benefits

Paid time off (vacation and sick days)

Growth potential and opportunities for advancement

Qualifications

• Excellent communication skills—written, verbal, and listening.
• Proactive problem-solving skills.
• Ability to learn computer functions.

Responsibilities

• Use a customer-focused review process to educate customers about insurance options.
• Collaborate with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, and market appropriate products.

Skills

Communication

Problem Solving

Self-motivated

Detail-oriented

Multi-tasking

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Jackson, MI

About our Agency

Trinesha launched the agency on January 1, 2011, and has since built a strong team of nine licensed agents dedicated to exceptional service. We pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Our mini Australian Shepherd, Baxter, adds extra joy to the workplace.

As a Chartered Financial Consultant (ChFC), Trinesha brings extensive expertise in guiding customers through financial services. Our community is central to our mission—we sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and Mason Courthouse music events. We also participate in initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and hosting Kona Ice events four times a year.

We seek an energetic professional interested in growing our business through value-based conversations and delivering a remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, this role offers a rewarding career with excellent income and growth potential.

Responsibilities

• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Collaborate with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Paid time off (vacation and sick days)
• Growth potential and opportunities for advancement within the agency

Requirements

• Excellent communication skills—written, verbal, and listening
• Enthusiastic about the role of insurance and financial products in helping people manage risks, recover from the unexpected, and achieve their dreams
• Self-motivated
• Detail-oriented
• Proactive problem-solving skills
• Ability to learn computer functions
• Ability to multi-task
• Ability to make presentations to potential customers

If you are motivated to succeed and see yourself in this role, please complete our application. We will follow up with you regarding the next steps in the interview process.

This position is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. Employees must complete any licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not State Farm employees.

Compensation: $45,000.00 - $70,000.00 per year