Customer Relations Representative - State Farm Agent Team Member

Dondrell Swanson - State Farm Agent; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic agency as a Customer Relations Representative, where your expertise in insurance will help foster lasting client relationships. This role offers the chance to work with a dedicated team, providing top-notch customer service and valuable insurance solutions. With a supportive culture and opportunities for growth, you will thrive in a position that values your contributions and encourages professional development. If you're a proactive problem solver with a passion for helping others, this remote opportunity is perfect for you. Embrace the chance to make a meaningful impact in the community while advancing your career in the insurance industry.

Benefits

401K

Salary plus commission/bonus

Paid time off

Flexible hours

Growth potential

Qualifications

• Must be currently licensed in Property & Casualty and/or Life & Health.
• Prior State Farm experience is required.

Responsibilities

• Establish and maintain customer relationships.
• Recommend and sell State Farm insurance policies.
• Educate customers about insurance options.

Skills

Excellent communication skills

Problem-solving

Detail oriented

Customer service

Teamwork

Education

Property & Casualty License

Life & Health License

Bachelor's Degree

MBA

Job description

About our Agency
With 19 years of experience with State Farm, our agency is dedicated to delivering excellence through a team of 11 professionals serving two locations. Led by an agent with a BA from Arizona State University (Magna Cum Laude) and an MBA from the University of Minnesota, we foster a supportive, achievement-oriented culture where team members can thrive.

We offer a comprehensive benefits package, including a monthly bonus plan, 401k, PTO, vision and dental, paid holidays, and an insurance stipend. Our agency is also deeply rooted in the community, partnering with select nonprofits and hosting financial wellness workshops. We are proud of our award-winning office culture—one that emphasizes growth, positive team chemistry, and high expectations.

If you’re driven to make an impact and grow alongside a committed team, we’d love to hear from you!

Position Overview
Dondrell Swanson - State Farm Agent is searching for a currently licensed, competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Relations Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value.

We are an agency that is looking for elite people to join our winning team that serves customers from two locations in the Valley. We strive to provide valuable customer service along with high quality insurance and financial service products. Although the responsibilities will vary from day to day, we are seeking a qualified “Rockstar” to join our team and help advance our efforts to grow our business.

The ideal candidate for us will be an energetic, reliable professional who is a confident problem solver, adaptable to change and willing to take on several tasks to assist our team and provide remarkable customer experiences.

Responsibilities

1. Establish customer relationships and follow up with customers, as needed.
2. Use your knowledge of State Farm insurance products to recommend, explain and sell policies to both cold and warm leads.
3. Use a customer-focused, needs-based review process to educate customers about insurance options.
4. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

1. 401K
2. Salary plus commission/bonus
3. Paid time off (vacation and personal/sick days)
4. Flexible hours
5. Growth potential/Opportunity for advancement within my agency

Requirements

1. Must be currently licensed (Property & Casualty and/or Life & Health)
2. Prior State Farm experience required
3. Interest in marketing products and services based on customer needs
4. Excellent communication skills - written, verbal and listening
5. People-oriented
6. Detail oriented
7. Proactive in problem solving
8. Able to learn computer functions
9. Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

This is a remote position.