Client Relations Representative

Hopesglobalgetaways; Rockville (MD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Travel discounts

Job summary

Hopesglobalgetaways is seeking a personable Client Relations Representative to support clients remotely with vacation research, reservation coordination, and ongoing communication.

The role emphasizes building positive client relationships, managing multiple requests, and learning new digital tools, with beginner-friendly training and time flexibility for part-time or full-time schedules.

Qualifications

• Strong communication and interpersonal skills.
• Professional and client-focused approach.
• Excellent organization and attention to detail.
• Comfortable researching and evaluating different options.
• Ability to manage several client requests and deadlines.
• Willingness to learn digital tools and online resources.
• Reliable, adaptable, and able to follow through on responsibilities.
• Effective time-management and problem-solving skills.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and dependable internet access.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.

Responsibilities

• Build rapport with clients and gather information about destinations, dates, interests, priorities and budget.
• Research accommodations, cruises, transportation, tours, excursions and other options based on requests.
• Coordinate services through approved resources and organize confirmations, schedules, and itinerary details.
• Communicate important updates, respond to client questions, and follow up on outstanding items.
• Maintain accurate client documentation and stay informed through destination and supplier education.

Skills

Communication skills

Interpersonal skills

Organization

Research ability

Time management

Independent work

Digital tools

Tools

Online research tools

Job description

Position Overview

We are looking for personable, organized individuals to join our virtual team as Client Relations Representative. This role is centered on building positive client relationships while assisting with vacation research, reservation coordination, and ongoing communication.

You will serve as a helpful point of contact as clients explore their options and prepare for upcoming trips. No previous travel-industry experience is necessary. Training and continued learning resources are available to help you develop the skills and knowledge needed for the role.

Key Responsibilities

• Build rapport with clients and gather information about their preferred destinations, dates, vacation interests, priorities, and budget.
• Research accommodations, cruises, transportation, tours, excursions, activities, and other available options based on individual requests.
• Coordinate chosen services through approved resources and organize confirmations, reservation information, schedules, and itinerary details.
• Communicate important updates, respond to client questions, follow up on outstanding items, and provide assistance when routine changes are needed.
• Maintain accurate client documentation, verify reservation details, and stay informed through continued destination and supplier education.

What You Can Expect

• 100% remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly training and structured onboarding
• No previous professional travel experience required
• Ongoing team support and educational resources
• Access to supplier and destination learning opportunities
• Professional development and skill-building opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Positive and collaborative virtual team environment

Qualifications

• Strong communication and interpersonal skills
• Professional and client-focused approach
• Excellent organization and attention to detail
• Comfortable researching and evaluating different options
• Ability to manage several client requests and deadlines
• Willingness to learn digital tools and online resources
• Reliable, adaptable, and able to follow through on responsibilities
• Effective time-management and problem-solving skills
• Self-motivated and comfortable working independently
• Basic computer proficiency and dependable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region