Customer Journey Consultant

Socket.dev; Clinton (IA); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training and development

Job summary

Hopesglobalgetaways is expanding its remote team, seeking personable, organized individuals to guide travelers through vacation planning, tailor experiences, and keep clients informed as trips approach. As a Customer Journey Consultant, you will build rapport, help travelers explore destinations, research options, coordinate components, and maintain clear confirmations and itineraries with clients.

Training and ongoing development are provided, making this a great fit for those in customer

Qualifications

• Strong communication and active listening skills.
• Ability to manage multiple traveler needs and priorities.
• Comfortable using online platforms and researching options.

Responsibilities

• Build rapport with clients to understand vacation interests, dates, and budget.
• Help travelers explore destinations and experiences that fit preferences.
• Research accommodations, tours, and transportation options.
• Explain choices and help clients evaluate options confidently.
• Coordinate travel components through supplier platforms and confirmations.
• Organize trip details and provide clear itineraries to clients.

Skills

Customer empathy

Communication

Problem solving

Job description

Opportunity Overview

We are expanding our remote team and seeking personable, organized individuals who enjoy guiding customers, finding solutions, and creating positive experiences. As a Customer Journey Consultant, you will support travelers throughout the different stages of planning their vacation, helping them explore possibilities, organize important details, and stay informed as their trip approaches.

This opportunity is open to individuals with a variety of professional backgrounds. Previous travel industry experience is not necessary. Training and ongoing development are provided, making this a great option for motivated individuals interested in customer service, hospitality, travel, or flexible remote work.

What You\'ll Do

• Build rapport with clients and learn about their vacation interests, priorities, preferred dates, and spending range
• Help travelers explore destinations and identify experiences that match their individual preferences
• Research accommodations, resort stays, cruises, transportation, tours, activities, and other vacation services
• Explain available travel choices and help clients confidently evaluate their options
• Coordinate selected travel components through authorized supplier and reservation platforms
• Organize trip information and provide clients with clear confirmations, schedules, and itinerary details
• Maintain communication throughout the planning process so clients understand upcoming steps and important deadlines
• Respond to routine questions and assist with changes, adjustments, cancellations, or special requests
• Follow up on incomplete arrangements and help keep upcoming travel plans moving forward
• Review traveler information and reservation details for accuracy
• Document client conversations, preferences, requests, and travel arrangements within company systems
• Provide professional support leading up to departure and help address planning-related concerns
• Develop your travel knowledge through virtual training, supplier education, and destination learning

What You\'ll Gain

• 100% remote opportunity within approved regions
• Flexible scheduling with part-time and full-time availability
• Comprehensive training for individuals new to the travel industry
• Guided onboarding and access to professional resources
• Continued mentorship and team support
• Opportunities to develop customer service, planning, and travel industry skills
• Professional growth and advancement potential
• Performance-based incentives and recognition opportunities
• Access to qualifying travel discounts and industry benefits
• Supplier education and destination training
• Collaborative virtual team environment

What We Value

• Friendly and professional communication
• Strong listening and relationship-building skills
• Ability to provide thoughtful and responsive customer service
• Good organization and time-management habits
• Attention to details, dates, deadlines, and client information
• Ability to manage several customer needs without losing track of priorities
• Comfortable learning new technology and working with online platforms
• Resourcefulness when researching information or addressing unexpected situations
• Dependability and consistent follow-through
• Ability to stay productive while working independently
• Reliable internet connection and basic computer proficiency
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countires