Client Relations Manager — Growth & Retention Leader

internetbrands; Seattle (WA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Dog-friendly office

Casual dress

Health insurance

401(k) matching

Paid time off

Job summary

Internet Brands in Seattle is seeking a Client Relations Manager to lead a team of 8–12 Account Managers, accelerating growth, client retention, and long-term value for SMB law firms. This is a pivotal role as we redefine how account management drives success in a rapidly evolving digital marketing landscape.

The role requires 3+ years of leadership in Account Management or Customer Success, with a track record of driving growth.

Qualifications

• 3+ years of Account Management or Customer Success leadership experience, including 2+ years managing teams.

Responsibilities

• Lead, coach, and inspire a team of 8-12 Account Managers to exceed revenue and retention goals.
• Transform account management into proactive client partnership and drive long-term value for SMB law firms.
• Champion our value proposition in an AI-driven market and provide reps with compelling positioning.

Skills

Team leadership

Change management

Data-driven decisions

Executive presence

Client relationship building

Mentoring/coaching

Job description

Internet Brands in Seattle is seeking a Client Relations Manager to lead a team of 8–12 Account Managers, accelerating growth, client retention, and long-term value for SMB law firms. This is a pivotal role as we redefine how account management drives success in a rapidly evolving digital marketing landscape.

The role requires 3+ years of leadership in Account Management or Customer Success, with a track record of driving growth.