Client Relations Manager

PDI Health; Vineland (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

PDI Health, a leader in mobile radiology services, is seeking a Client Relations and Development Manager to strengthen client relationships and manage service quality. The role involves attending industry events and maintaining client satisfaction while working both independently and collaboratively. Ideal candidates will possess strong communication skills and relevant experience in the healthcare sector.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong verbal and written communication skills with emotional intelligence.
• Proficient in MS Office and CRM tools.

Responsibilities

• Build and maintain strong relationships with clients.
• Coordinate with operations to meet client needs and expectations.
• Manage client onboarding and provide training.

Skills

Communication

Emotional Intelligence

Organizational Skills

Time Management

Customer Service

Education

Bachelor’s Degree or equivalent experience

Tools

MS Office

CRM databases

Job description

PDI Health is a premier national provider of mobile radiology services, dedicated to delivering high-quality, convenient, and reliable diagnostic imaging solutions. Our comprehensive services include X-rays, ultrasounds, echocardiograms, and EKGs, tailored to meet the needs of our clients and patients.

As an industry leader, we are committed to excellence, ensuring a seamless and dependable experience for all stakeholders. Our services cater to diverse settings, including nursing facilities, assisted living communities, hospice care, private residences, correctional facilities, and more.
At PDI Health, we take pride in our mission to provide exceptional mobile diagnostic services that prioritize patient care and support the evolving needs of the healthcare industry.

If you like variety in your day, have a natural ability and desire to socialize and network, strong at being self sufficient, and take pride in your work, this may just be the role for you!
The Client Relations and Development Manager is ultimately responsible for building and maintaining long lasting strong relationships with clients and potential clients while partnering with them to better understand their business objectives and needs. They work with the PDI team to help ensure the Clients receive the highest level of care and new business is brought on seamlessly and successfully to foster long term business growth.

TASKS AND RESPONSIBILITIES:

Client Management:

a.) Build strong relationships and work closely with existing clients to understand their needs and ensure their satisfaction with our services.

b.) Communicate and coordinate with operations to ensure client needs and expectations are met.

c.) Visit clients on a regular basis, meeting the standards established by PDI.

d.) Attend all client meetings, Quarterly QA’s, events, etc. at client’s request.

e.) Provide training, in-services, and any helpful communication to clients on proper ordering, procedures, and processes.

f.) Respond to all questions, inquiries, and issues from clients.

g.) Handle all tasks related to getting a new client onboarded, including, but not limited to, client set up and training,

Client Management and Development:

a.) Attend tradeshows, networking events, educational forums, and any other industry related gatherings.

b.) Actively engage with all industry trade associations and groups.

c.) Contribute positively to the customer/prospect experience by engaging, supporting, and working with the entire PDI team in a collaborative manner.

d.) Effectively manage all activity in the CRM for clients and prospects keeping all relative information and activity up to date.

e.) Learn, understand and know the market (prospects, competitors, vendors, etc.)

f.) Keep current on industry trends and best practices that may impact the business and service offerings of the organization.

Qualifications:

a) Bachelor’s Degree or equivalent experience

b) Written and verbal communication skills with a high degree of emotional intelligence

c) Valid driver’s license and good driving record

d) Proficient with computers, MS Office, and CRM databases

e) Self starter with the ability to work independently as well as in a collaborative team

f) Strong organizational, time management, and customer service skills

g) Prior experience in Mobile Radiology, a clinical background or experience in the Long Term Care industry a plus.

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