Customer Relationship Manager

Taylor Corporation; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Taylor Corporation is seeking a Customer Relationship Manager to help manage customer expectations and coordinate project activities across various departments. The ideal candidate will possess a Bachelor's degree or relevant experience, with strong project management and customer communication skills. Join a company dedicated to creating unique solutions for customer needs and empowering its employees for professional growth.

Benefits

Comprehensive health plans

401(k) plan with company match

Paid time off (PTO)

Flexible spending accounts

Qualifications

• Bachelor's degree or relevant experience required.
• Familiarity with industry concepts and practices.
• Relies on experience and judgment to meet goals.

Responsibilities

• Managing customer expectations and project activities.
• Coordinating communication with technical teams.
• Tracking project progress and preparing reports.

Skills

Project Management

Customer Communication

Problem Solving

Education

Bachelor's degree in a related area

4+ years of experience in the field

Job description

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Customer Relationship Manager.

Your Responsibilities:

• Identifying and helping manage customer expectations
• Working with customers for new implementations of both printing and technology
• Managing and marshalling various Taylor companies to meet customer needs
• Coordinate and track day-to-day project activities and deliverables
• Assist in developing project plans, timelines, and documentation
• Facilitate team communication, scheduling, and meeting logistics
• Monitor project progress and prepare status reports
• Support risk and issue tracking, ensuring timely resolution
• Maintain project documentation and manage updates in project tools
• Liaise with technical teams to ensure task alignment and resource coordination

You Must Have:

• Bachelor's degree in a related area OR 4+ years of experience in the field or in a related area
• Familiar with a variety of the field's concepts, practices, and procedures
• Relies on experience and judgment to plan and accomplish goals

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

About the company

Our family of companies provides a diverse set of customer communication products, services and technologies. We empower businesses to build memorable brands that operate effectively and efficiently.

Notice

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