Client Relations Manager

lvhglobal; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Private health insurance

20 Days of Paid Time Off

5 Days of Paid Sick Leave

6 Days of Paid Holidays

Work equipment stipend

Flexible work schedule

Job summary

LVH is seeking a Client Relations Director to grow and manage relationships with direct clients and partners in the high-value travel sector. You will lead proposals, close deals, and coordinate with Finance and the Experience Team to deliver exceptional experiences for elite clients.

The role requires 4+ years in client relationships or sales, strong English communication, and expertise with CRM and presentation tools.

Qualifications

• 4+ years in client relationship management or sales in high-value markets
• Proven track record of sales success and revenue growth
• Excellent verbal and written English communication
• Experience with CRM, presentation, and productivity tools
• Ability to multi-task and meet deadlines
• Interest in international travel is a plus

Responsibilities

• Identify and develop new client leads with Marketing
• Qualify prospects to align with partnerships
• Tailor proposals with Owner Partner team across offerings
• Lead closing and coordinate with Finance to ensure payments
• Oversee the Experience Team to exceed client expectations in planning, homes, and staffing
• Build and maintain strong client relationships to drive repeat business
• Track KPIs including bookings, prospecting activity, and CSAT scores

Skills

Client relationship management

Sales

Travel industry experience

High-net-worth client focus

English communication

CRM proficiency

Presentation tools

Multitasking

International travel

Tools

CRM software

Presentation tools

Productivity tools

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

ESSENTIAL FUNCTIONS

• Prospect and develop new client leads in collaboration with the Marketing team
• Qualify prospective clients to ensure a good fit and long-term partnership potential
• Work with the Owner Partner Team to tailor proposals across company offerings
• Lead the closing process and coordinate with the Finance team to ensure payment completion
• Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
• Build and maintain strong client relationships to drive repeat business and long-term loyalty
• Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

COMPENSATION

• Competitive gross annual salary ranging from $75,000 - $85,000
• Commission Plan structure
• 20 Days of Paid Time Off
• 5 Days of Paid Sick Leave
• 6 Days of Paid Holidays
• Work equipment stipend
• Private health insurance
• Flexible work schedule, subject to business needs and management approval

SKILL AND KNOWLEDGE QUALIFICATIONS

• 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
• Proven track record of success in sales and increase in revenue
• Exceptional verbal and written English communication skills
• Strong experience with CRM, presentation, and other online productivity tools
• Multi-tasking capabilities and working effectively under deadlines
• Experience and love for international travel are highly desirable