Client Relations Manager

lvhglobal; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

20 Days Paid Time Off

5 Days Paid Sick Leave

6 Days Paid Holidays

Work equipment stipend

Private health insurance

Flexible work schedule

Job summary

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

We are seeking a Client Relations Director on the Sales Team to build and nurture relationships with new and existing

Qualifications

• 4+ years in client relationship management or sales for high-value clientele
• Proven track record of sales success and revenue growth
• Excellent verbal and written English communication skills
• Strong experience with CRM, presentations, and productivity tools
• Ability to multitask and meet deadlines
• Experience and enthusiasm for international travel is highly desirable

Responsibilities

• Prospect and develop new client leads with Marketing collaboration
• Qualify prospective clients for long-term partnerships
• Tailor proposals with Owner Partner Team for offerings
• Lead the closing process and coordinate with Finance for payments
• Oversee the Experience Team to exceed client expectations in planning, homes and staffing
• Build and maintain strong client relationships to drive repeat business and loyalty
• Meet KPIs including bookings, prospecting activity, and CSAT scores

Skills

Client relationship management

Sales

High-net-worth clients

Verbal and written English

Multi-tasking

Travel industry exposure

Tools

CRM software

Presentation tools

Online productivity tools

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

ESSENTIAL FUNCTIONS

• Prospect and develop new client leads in collaboration with the Marketing team
• Qualify prospective clients to ensure a good fit and long-term partnership potential
• Work with the Owner Partner Team to tailor proposals across company offerings
• Lead the closing process and coordinate with the Finance team to ensure payment completion
• Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
• Build and maintain strong client relationships to drive repeat business and long-term loyalty
• Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

COMPENSATION

• Competitive gross annual salary ranging from $75,000 - $85,000
• Commission Plan structure
• 20 Days of Paid Time Off
• 5 Days of Paid Sick Leave
• 6 Days of Paid Holidays
• Work equipment stipend
• Private health insurance
• Flexible work schedule, subject to business needs and management approval

SKILL AND KNOWLEDGE QUALIFICATIONS

• 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
• Proven track record of success in sales and increase in revenue
• Exceptional verbal and written English communication skills
• Strong experience with CRM, presentation, and other online productivity tools
• Multi-tasking capabilities and working effectively under deadlines
• Experience and love for international travel are highly desirable