Client Relations Manager

LVH; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Private health insurance

Work equipment stipend

Flexible work schedule

Job summary

LVH is seeking a Client Relations Director to nurture relationships with direct clients and partners in the luxury travel market. You will collaborate with Marketing to develop new leads, qualify opportunities, tailor proposals with Owner Partner Team, and drive closings with Finance.

You will oversee the Experience Team to consistently exceed expectations in planning, homes, and staffing services. The role emphasizes building loyalty, achieving KPIs, and promoting repeat business while

Qualifications

• 4+ years in client relationship management or sales in high-value markets.
• Proven track record of sales success and revenue growth.
• Excellent verbal and written English communication skills.

Responsibilities

• Prospect and develop new client leads in collaboration with Marketing.
• Qualify prospects to ensure fit and long-term potential.
• Lead closing and coordinate with Finance to finalize payments.
• Oversee experience team to exceed client expectations across planning, homes, staffing.

Skills

Client relationship management

Sales

CRM tools

English communication

Multi-tasking

Travel experience

Tools

CRM software

Presentation tools

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

Essential Functions

• Prospect and develop new client leads in collaboration with the Marketing team
• Qualify prospective clients to ensure a good fit and long‑term partnership potential
• Work with the Owner Partner Team to tailor proposals across company offerings
• Lead the closing process and coordinate with the Finance team to ensure payment completion
• Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
• Build and maintain strong client relationships to drive repeat business and long‑term loyalty
• Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

Compensation

• Competitive gross annual salary ranging from $75,000 - $85,000
• Commission Plan structure
• 20 Days of Paid Time Off
• 5 Days of Paid Sick Leave
• 6 Days of Paid Holidays
• Work equipment stipend
• Private health insurance
• Flexible work schedule, subject to business needs and management approval

Skill And Knowledge Qualifications

• 4 or more years of experience in client relationship management or sales in travel, real estate, or another high‑value product targeted to high-net-worth individuals
• Proven track record of success in sales and increase in revenue
• Exceptional verbal and written English communication skills
• Strong experience with CRM, presentation, and other online productivity tools
• Multi‑tasking capabilities and working effectively under deadlines
• Experience and love for international travel are highly desirable