Client Relations Manager

Denver Cold Storage Inc.; Denver (Lancaster County); On-site; USD 70,000 - 100,000; Full time

Job summary

Denver Cold Storage, Inc. in Denver, PA is seeking a Client Relations Manager to lead the Client Relations Team and deliver a superior customer experience. You will oversee client accounts, coordinate with the CSR team, and ensure accurate, timely processing of orders while maintaining inventory control.

This role requires strong leadership, exceptional communication, and the ability to adapt to changing priorities in a growing, family-owned logistics company that values growth and service.

Qualifications

• Leadership ability and proven experience in customer service or related field.
• Superior accuracy with data entry and client communications.
• Ability to understand client business concerns and advocate for their needs.
• Advanced proficiency with the Microsoft Office suite (Outlook, Word, Excel).
• Exceptional written and verbal communication skills.
• Strong organizational and time management abilities.
• Advanced problem solving/analytical skills.
• Ability to work flexibly and adapt to changing priorities.

Responsibilities

• Oversee the management of all client account distribution to the CSR team.
• Delegate new clients and accounts to the team.
• Evaluate workflow and workload as appropriate.
• Provide supervision, training and professional development for all client relations team members.
• Manage workflows of incoming customer orders for each team member.
• Develop SOPs for the CSR team to utilize in day-to-day tasks.
• Establish goals for the team as a group and individually to enhance service.

Skills

Leadership

Customer service

Communication

Time management

Analytical skills

Adaptability

Attention to detail

Tools

MS Office

Job description

Denver Cold Storage, Inc. is a third-party logistics warehouse providing frozen, refrigerated, and ambient storage solutions along with nationwide temperature-controlled transportation through Denver Logistics, LLC.

We’re a growing, family-owned company built on empowerment, family, growth, and service. We’re looking for dependable team members who take pride in hard work and want opportunities to grow.

Client Relations Manager ──────────────────────────────────

Denver Cold Storage, Inc. – Denver, PA

Denver Cold Storage, Inc. is a third-party logistics warehouse providing frozen, refrigerated, and ambient storage solutions along with nationwide temperature-controlled transportation through Denver Logistics, LLC.

We’re a growing, family-owned company built on empowerment, family, growth, and service. We’re looking for dependable team members who take pride in hard work and want opportunities to grow.

POSITION SUMMARY

The Client Relations Manager manages the Client Relations Team to provide our clients with an exceptional customer experience. Customer service is the foundation for everything we build together. Responsibilities include Client Management, Team Supervision, Team Building and Inventory Control.

RESPONSIBILITIES

Client Management

• Oversee the management of all client account distribution to the CSR team
• Delegate new clients and accounts to the team
• Evaluate workflow and workload as appropriate

Team Supervision

• Provide supervision, training and professional development for all client relations team members
• Manage workflows of incoming customer orders for each team member

Team Building

• Participate in personnel decisions and provides leadership for team meetings and activities to build teamwork and ensure quality service
• Develop SOPs for the CSR team to utilize in day to day tasks
• Establish goals for the team as a group and individually that will enhance service

QUALIFICATIONS & EXPERIENCE

• Leadership ability
• Proven experience in customer service or a related field
• Superior accuracy with data entry and client communications
• High level ability to understand client business concerns and advocate for their needs
• Advanced proficiency with the Microsoft Office suite of programs (Outlook, Word, and Excel)
• Exceptional written and verbal communication skills
• Strong organizational and time management abilities
• Advanced Problem Solving/Analytical Skills
• Ability to work flexibly and adapt to changing priorities
• 555A Sandy Hill Road PO Box 303
  Denver, PA 17517