Client Relations Lead — Build Teams, Elevate 3PL Service

Denver Cold Family of Companies; Denver (Lancaster County); On-site; USD 65,000 - 85,000; Full time

Job summary

Denver Cold Storage, Inc. in Denver, PA seeks a Client Relations Manager to lead the Client Relations Team and deliver exceptional customer experiences. You will manage client accounts, supervise the CSR team, and drive process improvements across workflows and inventories.

The role emphasizes leadership, client advocacy, and building strong client partnerships, with a focus on accuracy, communication, and organizational excellence in a growing family-owned logistics company.

Qualifications

• Leadership abilities and track record in guiding teams.
• Experience delivering strong customer service and client advocacy.
• High accuracy in data entry and client communications.
• Ability to understand client business concerns and advocate for needs.
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Excellent problem solving and analytical skills.
• Flexibility to adapt to changing priorities.

Responsibilities

• Oversee client account distribution to CSR team and delegate new clients.
• Supervise and train the client relations team and manage workflows for orders.
• Lead team-building efforts, develop SOPs, and set performance goals.

Skills

Leadership

Customer service

Data entry accuracy

Client business understanding

MS Office (Outlook, Word, Excel)

Communication (written & verbal)

Organization & time mgmt

Problem solving/analytical

Adaptability

Job description

Denver Cold Storage, Inc. in Denver, PA seeks a Client Relations Manager to lead the Client Relations Team and deliver exceptional customer experiences. You will manage client accounts, supervise the CSR team, and drive process improvements across workflows and inventories.

The role emphasizes leadership, client advocacy, and building strong client partnerships, with a focus on accuracy, communication, and organizational excellence in a growing family-owned logistics company.