Client Relations Manager

Denver Cold Family of Companies; Denver (Lancaster County); On-site; USD 65,000 - 85,000; Full time

Job summary

Denver Cold Storage, Inc. in Denver, PA seeks a Client Relations Manager to lead the Client Relations Team and deliver exceptional customer experiences. You will manage client accounts, supervise the CSR team, and drive process improvements across workflows and inventories.

The role emphasizes leadership, client advocacy, and building strong client partnerships, with a focus on accuracy, communication, and organizational excellence in a growing family-owned logistics company.

Qualifications

• Leadership abilities and track record in guiding teams.
• Experience delivering strong customer service and client advocacy.
• High accuracy in data entry and client communications.
• Ability to understand client business concerns and advocate for needs.
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Excellent problem solving and analytical skills.
• Flexibility to adapt to changing priorities.

Responsibilities

• Oversee client account distribution to CSR team and delegate new clients.
• Supervise and train the client relations team and manage workflows for orders.
• Lead team-building efforts, develop SOPs, and set performance goals.

Skills

Leadership

Customer service

Data entry accuracy

Client business understanding

MS Office (Outlook, Word, Excel)

Communication (written & verbal)

Organization & time mgmt

Problem solving/analytical

Adaptability

Job description

Denver Cold Storage, Inc. – Denver, PA
Denver Cold Storage, Inc. is a third-party logistics warehouse providing frozen, refrigerated, and ambient storage solutions along with nationwide temperature-controlled transportation through Denver Logistics, LLC.

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Denver Cold Storage, Inc. – Denver, PA
Denver Cold Storage, Inc. is a third-party logistics warehouse providing frozen, refrigerated, and ambient storage solutions along with nationwide temperature-controlled transportation through Denver Logistics, LLC.
We’re a growing, family-owned company built on empowerment, family, growth, and service. We’re looking for dependable team members who take pride in hard work and want opportunities to grow.

Position Summary

The Client Relations Manager manages the Client Relations Team to provide our clients with an exceptional customer experience. Customer service is the foundation for everything we build together. Responsibilities include Client Management, Team Supervision, Team Building and Inventory Control.

Responsibilities

• Client Management
  • Oversee the management of all client account distribution to the CSR team
  • Delegate new clients and accounts to the team
  • Evaluate workflow and workload as appropriate
• Team Supervision
  • Provide supervision, training and professional development for all client relations team members
  • Manage workflows of incoming customer orders for each team member
• Team Building
  • Participate in personnel decisions and provides leadership for team meetings and activities to build teamwork and ensure quality service
  • Develop SOPs for the CSR team to utilize in day to day tasks
  • Establish goals for the team as a group and individually that will enhance service

Qualifications & Experience

• Leadership ability
• Proven experience in customer service or a related field
• Superior accuracy with data entry and client communications
• High level ability to understand client business concerns and advocate for their needs
• Advanced proficiency with the Microsoft Office suite of programs (Outlook, Word, and Excel)
• Exceptional written and verbal communication skills
• Strong organizational and time management abilities
• Advanced Problem Solving/Analytical Skills
• Ability to work flexibly and adapt to changing priorities