Client Relations Manager

jmllandscape; Bridgeville (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Laptop & phone

Paid vacation & holidays

401(k) with company match

Incentives program

Professional development

Family culture

Job summary

jmllandscape is seeking an Account Manager to grow relationships with clients in a vibrant local landscape business. You will present improvements, manage communications, promote enhancements, and ensure quality service within budget.

The role emphasizes strong leadership, problem solving, and independent drive to exceed department and company goals, while handling enhancement sales and estimations to drive profitability.

Qualifications

• 3+ years' experience in the landscape industry in an account management or similar capacity.
• Exceptional interpersonal communication and relationship building skills.
• Strong organization and conflict management abilities.
• Capacity to make critical judgments, solve problems and demonstrate careful attention to detail.
• Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
• Experience in managing enhancement sales and estimation.
• A Winning Attitude!

Responsibilities

• Build and foster relationships with clients and ensure satisfaction.
• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
• Manage all customer communication within client portfolio.
• Partner with client to actively promote landscape enhancements to beautify existing properties.
• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
• Lead in the resolution of customer problems or concerns.
• Achieve revenue, profitability, and contract renewal goals.
• Ensure renewals of each current account within the customer portfolio.

Skills

Landscape industry experience

Account management

Interpersonal communication

Leadership

Job description

The Opportunity

Growth creates opportunity! We are seeking an A-Player to join our vibrant local business, which is part of a progressive horticultural organization with national reach. As an Account Manager, you'll:

• Build and foster relationships with clients and ensure satisfaction
• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
• Manage all customer communication within client portfolio.
• Partner with client to actively promote landscape enhancements to beautify existing properties.
• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
• Lead in the resolution of customer problems or concerns.
• Achieve revenue, profitability, and contract renewal goals.
• Ensure renewals of each current account within the customer portfolio.

If this sounds exciting to you, we are seeking a leader with these qualifications:

• 3+ years' experience in the landscape industry in an account management or similar capacity
• Exceptional interpersonal communication and relationship building skills
• Strong organization and conflict management abilities
• Capacity to make critical judgments, solve problems and demonstrate careful attention to detail
• Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
• Experience in managing enhancement sales and estimation
• A Winning Attitude!

As an Account Manager, you will enjoy:

• Family company culture from the ground up
• Industry leading compensation
• Quarterly and annual performance-based incentive program
• Paid vacation and holidays
• Company vehicle, laptop and phone
• Full suite of health insurance -- medical, dental, vision, etc.
• 401(k) with company match
• Accelerated professional development opportunities