Client Relations Manager

JML Landscape Management; Bridgeville (Allegheny County); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Family culture

Competitive pay

Incentives

Paid time off

Company vehicle

Health insurance

401(k)

Professional development

Job summary

JML Landscape Management in Pittsburgh, PA is seeking an Account Manager to grow client relationships and ensure service excellence. You will present landscape improvement recommendations, manage all client communications, and drive renewals and revenue within your portfolio.

Ideal candidates have 3+ years in landscape account management, exceptional interpersonal skills, strong organization, and the ability to lead and resolve challenges independently while aligning with company goals.

Qualifications

• 3+ years' experience in the landscape industry in an account management or similar capacity.
• Exceptional interpersonal communication and relationship building skills.
• Strong organization and conflict management abilities.
• Capacity to make critical judgments, solve problems and demonstrate careful attention to detail.
• Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
• Experience in managing enhancement sales and estimation.

Responsibilities

• Build and foster relationships with clients and ensure satisfaction.
• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
• Manage all customer communication within client portfolio.
• Partner with client to actively promote landscape enhancements to beautify existing properties.
• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
• Lead in the resolution of customer problems or concerns.
• Achieve revenue, profitability, and contract renewal goals.
• Ensure renewals of each current account within the customer portfolio.

Skills

Account management

Interpersonal skills

Conflict resolution

Sales estimation

Leadership

Organizational skills

Independent work

Job description

Client Relations Full-time

About the Company

We have been providing quality landscape services for Pittsburgh, PA for more than 40 years, cultivating manicured grounds, healthy plants, and vibrant flowers. The roots of our business, however, have always been our people. Our teams are built on a foundation of respect, trust and honesty; take care of people first and they'll take care of providing the exceptional service that every client experiences with JML.

Job Description

The Opportunity
Growth creates opportunity! We are seeking an A-Player to join our vibrant local business, which is part of a progressive horticultural organization with national reach. As an Account Manager, you'll:

• Build and foster relationships with clients and ensure satisfaction
• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
• Manage all customer communication within client portfolio.
• Partner with client to actively promote landscape enhancements to beautify existing properties.
• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded
• Lead in the resolution of customer problems or concerns.
• Achieve revenue, profitability, and contract renewal goals.
• Ensure renewals of each current account within the customer portfolio.

If this sounds exciting to you, we are seeking a leader with these qualifications:

• 3+ years' experience in the landscape industry in an account management or similar capacity
• Exceptional interpersonal communication and relationship building skills
• Strong organization and conflict management abilities
• Capacity to make critical judgments, solve problems and demonstrate careful attention to detail
• Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
• Experience in managing enhancement sales and estimation

As an Account Manager, you will enjoy:

• Family company culture from the ground up
• Industry leading compensation
• Quarterly and annual performance-based incentive program
• Paid vacation and holidays
• Company vehicle, laptop and phone
• Full suite of health insurance -- medical, dental, vision, etc.
• 401(k) with company match
• Accelerated professional development opportunities

Pay Range

60,000+

Location Information

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HeartLand Diversity & Inclusion Statement

At HeartLand, we believe in the inherent worth of every individual. Guided by our core principle of Respect – We believe in the Golden Rule – we are committed to fostering a workplace where everyone is treated with dignity and fairness.

Our teams reflect the rich diversity of the communities we serve. We welcome people of all backgrounds, experiences, and perspectives, knowing that diversity makes us stronger and more effective.

We are intentional in cultivating an environment where everyone feels safe, supported, and empowered to grow. Through equitable practices and a culture of inclusion, we ensure that opportunity is extended to all.

At HeartLand, we don't just grow landscapes - we grow people. That's how we create enduring value for our team, our clients, and our communities.

HeartLand is an equal opportunity employer that values respect, inclusion, and the dignity of every person.

EEO is the Law