Client Relations Liaison & Account Coordinator

Alphabe Insight Inc; Minneapolis (MN); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth Opportunities

Professional Skill Development

Training & Mentorship

Collaborative Work Environment

Meaningful Client Engagement

Recognition & Development

Job summary

NextShinning is seeking an Account Manager Liaison to serve as the vital link between clients and internal teams, ensuring seamless communication, outstanding service, and effective account coordination.

You will build professional relationships, manage inquiries, onboard clients, monitor performance, and contribute to ongoing relationship development while supporting departmental goals and delivering high-quality client experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a customer-focused mindset.
• Outstanding organizational skills with attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced professional environment.
• Strong problem-solving skills and a proactive approach to challenges.
• Confidence in building relationships and communicating with diverse clients.
• Ability to work independently while contributing effectively to a team.
• Professional attitude, adaptability, and eagerness to learn.
• Basic proficiency with Microsoft Office and general business software.

Responsibilities

• Develop and maintain strong, professional relationships with clients and business partners.
• Serve as a primary point of contact for account-related inquiries, updates, and requests.
• Coordinate with internal departments to ensure efficient service delivery and timely resolution of client needs.
• Assist with account management activities, client onboarding, and ongoing relationship development.
• Monitor account performance and maintain accurate client records and documentation.
• Identify opportunities to improve client satisfaction, streamline processes, and enhance overall service quality.
• Prepare account updates, reports, and presentations as needed.
• Support account managers in achieving departmental goals and maintaining exceptional service standards.

Skills

Strong communication

Interpersonal skills

Customer-focused

Organizational skills

Problem solving

Relationship building

Independent worker

Job description

NextShinning is seeking an Account Manager Liaison to serve as the vital link between clients and internal teams, ensuring seamless communication, outstanding service, and effective account coordination.

You will build professional relationships, manage inquiries, onboard clients, monitor performance, and contribute to ongoing relationship development while supporting departmental goals and delivering high-quality client experiences.