Client Relations & Growth Specialist

Trinity Park Talent Opportunities; Addison (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Health insurance options including PPO

Vision and dental insurance

Long-term disability (LTD)

Paid time off

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

DuraPlas, Inc. is seeking a Client Relations Specialist who will be the first contact for customers and will coordinate with production, shipping and internal teams to ensure accurate orders, on-time delivery, and responsive, knowledgeable service.

This role is ideal for someone early in their career and offers a clear path into outside sales or operations as you build a strong business foundation within our manufacturing environment.

Qualifications

• Associate or bachelor’s degree in a field related to business, agriculture, supply chain and/or engineering is preferred, but not required.
• 2+ years of customer service experience in a business setting (internships can count toward this requirement).
• Experience with Microsoft Dynamics and/or other ERP Systems and CRM systems

Responsibilities

• Serve as a trusted point of contact for customers, responding promptly to requests for quotes, orders, changes, cancellations, and product information.
• Build strong relationships by providing responsive, professional service and ensuring customers have a positive experience with every interaction.
• Provide product guidance and technical assistance, or connect customers with the appropriate internal expert when needed.
• Enter and process customer orders accurately and efficiently while considering inventory availability and requested delivery dates.
• Monitor open orders from entry through shipment, proactively following up to ensure customer expectations are met.
• Research and communicate order status, inventory availability, pricing, and delivery information using company systems.
• Partner closely with production, warehouse, shipping, and transportation teams to resolve issues, expedite shipments, and trace delayed deliveries.
• Draft purchase orders for submission to the accounting department.
• Verify customer credit status prior to order fulfillment in accordance with company policies.
• Identify opportunities to increase order value by recommending complementary products and encouraging full box or pallet quantities when appropriate.
• Help customers find the best solutions for their applications while supporting the company's sales objectives.
• Communicate system issues, process improvements, and customer feedback that can improve service and operational efficiency.
• Collaborate with teammates and provide support across the department as business needs evolve.

Skills

Bilingual in Spanish

Business acumen

Communication

Customer focus

Results-driven

Education

Associate or bachelor’s degree in business, agriculture, supply chain and/or engineering

Tools

Microsoft Dynamics

ERP Systems

CRM systems

Job description

DuraPlas, Inc. is seeking a Client Relations Specialist who will be the first contact for customers and will coordinate with production, shipping and internal teams to ensure accurate orders, on-time delivery, and responsive, knowledgeable service.

This role is ideal for someone early in their career and offers a clear path into outside sales or operations as you build a strong business foundation within our manufacturing environment.