Client Relations & Data Coordinator

Acumen Fiscal Agent; Mesa (AZ); On-site; USD 34,000 - 48,000; Full time

Job summary

Acumen Fiscal Agent is seeking a detail‑oriented Customer Relations Specialist in Mesa, AZ to handle incoming and outgoing communications, assist with administrative tasks, and support client services. The role emphasizes accuracy, confidentiality, and adherence to Medicaid and contract guidelines.

The position requires high school diploma or equivalent, 2+ years in customer service, and strong data entry and organization skills. A fast-paced environment and independent work are expected.

Qualifications

• High School Diploma or equivalent; some college preferred.
• At least 2 years of experience in customer service.
• Proficient with 10-key by touch and strong data entry.
• Excellent organizational skills and attention to detail.
• Able to work independently and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as first point of contact for customers via phone and email.
• Provide excellent service to clients and internal stakeholders.
• Analyze and resolve customer inquiries with accuracy and professionalism.
• Maintain filing systems and process documents and communications.
• Uphold confidentiality and follow state and program guidelines.

Skills

Excellent communication

Data entry

Customer service

Typing 45 wpm

10-key by touch

Education

High School Diploma or equivalent

Some college courses or degree preferred

Tools

Microsoft Office

Adobe Acrobat

Email/Office apps

Job description

Acumen Fiscal Agent is seeking a detail‑oriented Customer Relations Specialist in Mesa, AZ to handle incoming and outgoing communications, assist with administrative tasks, and support client services. The role emphasizes accuracy, confidentiality, and adherence to Medicaid and contract guidelines.

The position requires high school diploma or equivalent, 2+ years in customer service, and strong data entry and organization skills. A fast-paced environment and independent work are expected.