Client Relations / Care Coordinator

Infallible Home Care, LLC; Eureka Township (MI); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

401(k) Plan

Office snacks

Work-life balance

Job summary

Infallible Home Care, LLC is seeking a Client Relations / Care Coordinator to join our Greenville, MI office. The role focuses on ensuring client satisfaction by coordinating communication among clients, families, and caregiving teams.

You will be the heartbeat of the office, supporting operations and care with a compassionate, proactive approach and a focus on people over metrics.

Qualifications

• 1–2 years of administrative, scheduling, and home care experience.
• Excellent verbal and communication skills with a warm, professional phone presence.
• Proficient in Microsoft Office/Google Workspace and adaptable to scheduling software.
• Strong personal accountability, problem-solving under pressure, and respect for seniors and disabled individuals.
• Standard office hours with rotating after-hours schedule for emergencies.
• Teamwork: may cover a bed-bound individual's shift in an emergency.

Responsibilities

• Bridge between clients, families, and caregiving teams.
• Relationship management and clear communication.
• Empathetic intake and assessment of client needs.
• Serve as Family Liaison for loved ones.
• Resolve conflicts to maintain service quality.
• Track performance and conduct quality assurance.
• Audit tasks to plans and ensure continuity of care.
• Review ongoing care plans to adapt as needed.

Skills

Communication

Teamwork

Problem-solving

Tech-savvy

Scheduling

Tools

Microsoft Office/Google Workspace

Scheduling software

Job description

At Infallible Home Care, LLC, we believe that growing older shouldn’t mean losing independence or comfort. We are a premier, locally owned non-medical home care agency dedicated to helping seniors thrive safely in the place they love most—home. We don't just provide services; we build meaningful, lasting relationships. Our team is driven by empathy, respect, and a genuine passion for elevating the quality of life for our clients and providing peace of mind for their families. We pour that same care into our staff, offering a supportive, collaborative office environment where your work directly impacts lives every single day.

Location: Greenville, MI
Job Type:Part-time to Full-time
Reports To: Agency Owner

Job Summary

We are looking for an organized, compassionate, and proactive Client Relations / Care Coordinator to be a part of our small office. In this role, you will be the heartbeat of our office. You will ensure seamless communication between our clients, their families, and our dedicated caregiving team. This position focuses entirely on client satisfaction. Focus on people, not numbers—this role is dedicated entirely to operations and care.

Core Responsibilities

• Act as the vital bridge between clients, their families, and the caregiving teams.
• Relationship Management & Communication
• Empathetic Intake & Assessment
• Family Liaison
• Conflict Resolution
• Quality Assurance & Performance Tracking
• Task-to-Plan Auditing
• Continuous Care Review:

Qualifications & Requirements

• Experience: 1–2 years of administrative, scheduling, and home care experience.
• Communication: Exceptional verbal and communication skills with a warm, professional phone presence.
• Tech-Savvy: Proficient in Microsoft Office/Google Workspace and adaptable to home care scheduling software.
• Attributes: A high degree of personal accountability, excellent problem-solving skills under pressure, and a deep respect for seniors and individuals with disabilities.
• Availability: Standard office hours, with participation in a rotating after-hours phone schedule for scheduling emergencies.
• Teamwork: May need to cover a bed bound individual's shift in an emergency.

Compensation & Benefits

• Competitive Pay: $17.50-18.50 depending on experience and home care background.
• Retirement Planning: 401(k) plan at 3% after 3 months of employment.
• Work Environment: Modern office space, complimentary snacks, and a team culture that genuinely values your work-life balance.