Client Care Coordinator

Compassionate Connections Home Care; Town of Florida (NY); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Life insurance

Opportunities for advancement

Paid sick time

Paid time off

Paid training

Vision insurance

Job summary

Compassionate Connections Home Care seeks a professional, compassionate Care Coordinator to manage and elevate the client experience. This hands-on role combines office coordination with in-field client interaction to onboard new clients, maintain relationships, ensure quality of care, and be a key contact for client needs.

You will conduct in-home consultations, gather care information, set up client files, and ensure all records are audit-ready while collaborating with scheduling, recruiting,

Qualifications

• Reliable transportation.
• Valid driver's license.
• Ability to travel locally for client visits.

Responsibilities

• Onboarding new clients and maintaining relationships.
• Set up and maintain client files (digital + physical).
• Ensure documentation is complete and audit-ready.
• Conduct in-home consultations when nurse is unavailable.
• Perform client visits and provide feedback to the office team.
• Coordinate with scheduling and recruiting to matchCaregivers and clients.

Skills

Communication skills

People skills

Highly organized

Detail oriented

Team player

Job description

Job Description:

We are a growing home care agency seeking a professional, compassionate, and organized Care Coordinator to help manage and elevate our client experience.

This role is ideal for someone who enjoys working with people, building relationships, and ensuring clients feel supported, heard, and well cared for.

This is a hands-on role that involves both office coordination and in-field client interaction.

About the Role:

As a Care Coordinator, you will be responsible for:

• onboarding new clients
• maintaining ongoing client relationships
• ensuring quality of care
• and acting as a key point of contact for client needs

You will play a major role in making sure nothing falls through the cracks.

Key Responsibilities:

• Conduct in-home consultations (when nurse is unavailable)
• Gather client information and assess care needs
• Set up and maintain client files (digital + physical)
• Ensure all documentation is complete and audit-ready

Client Follow-Up & Relationship Management

• Conduct ongoing client check-ins
• Build strong relationships with clients and families
• Address concerns professionally and proactively
• Compliance & Documentation
• Maintain organized, up-to-date client files
• Ensure all records meet compliance standards

Field Visits & Quality Assurance

• Perform client visits as needed
• Identify and address any issues in the home
• Provide feedback to office team on client needs

Team Collaboration

• Communicate client needs to scheduling and recruiting team
• Help ensure proper caregiver matching
• Support overall client experience and retention

What We're Looking For:

• Strong communication and people skills
• Professional, calm, and solution-oriented
• Highly organized and detail-oriented
• Ability to handle difficult conversations with confidenceTeam player with a positive, proactive attitude

Preferred Background:

• Healthcare, home care, or social work
• OR strong customer service / client-facing experience
• Sales or relationship-building experience is a plus

(We are open to candidates who are quick learners and highly motivated)

Requirements:

• Reliable transportation
• Valid driver's license
• Ability to travel locally for client visits

Growth Opportunity:

This role has the opportunity to grow into:

• a more field-based role
• leadership within client services
• or expanded responsibilities in client development

Compensation:

• Competitive hourly rate (based on experience)
• Opportunity for growth and advancement

Pay: $22.59 - $27.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Work Location: In person